Order management analyst - temporaljoin our team as a customer order management associate, where you'll oversee the end-to-end process of purchase orders, ensuring accuracy, on-time deliveries, and seamless collaboration across departments.this is a role located in querétaro, méxico.this is a temporary role with a duration of 6 months.what you'll be doingmanage purchase orders: process and validate ~68,000 orders annually, ensuring inventory availability and system accuracy.deliveries & logistics: coordinate ~68,000 deliveries per year across 980 delivery points and 120 national routes.customer service excellence: achieve 98% service level and 99% on-time delivery with zero incorrect cancellations.cross-functional collaboration: work closely with credit & collections, transportation, operations, and demand planning to guarantee smooth invoicing and distribution.data & reporting: track and report service kpis, cancellations, and customer rejections to drive continuous improvement.who we're looking forbachelor's degree in business administration, industrial engineering, logistics, or related field.intermediate excel skills; sap knowledge desirable.basic understanding of transportation, inventory, and warehousing.strong communication skills, service orientation, and ability to work under pressure.flexibility to work extended hours, weekends, and holidays when required.benefitsif you join our team, you'll be rewarded for the difference you make.our comprehensive benefits offer you the support you need through your life events, big or small.equal opportunity employerkellanova is an equal opportunity employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people.all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.for more information regarding our efforts to advance equity, diversity & inclusion, please visit our website.#j-*-ljbffr