About the position
the role of digital operations analyst is focused on supporting day-to-day operational tasks for e-commerce, dropship, and marketplace channels. This includes order processing, inventory updates, shipment preparation, and coordination with warehouse and customer service teams.
key responsibilities:
* order processing:
o import customer purchase orders in the erp system.
o generate factory purchase orders (fpos) and assist with production tracking.
o record received finished goods inventory once production is completed.
* inventory updates:
o upload and maintain inventory levels across multiple digital platforms.
o assist in identifying and reporting stock discrepancies.
* fulfillment & shipping:
o generate pick tickets and coordinate with the warehouse for order processing.
o create shipping labels on various platforms such as ups, fedex, and dhl ecommerce.
o upload order confirmation and tracking numbers across multiple platforms.
* customer service support:
o create replacement or reshipment orders requested by customer service.
qualifications:
* intermediate to advanced excel skills (vlookup, pivot tables, filters, basic data cleaning).
* intermediate english level (reading comprehension and basic written communication).
* e-commerce experience preferred but not mandatory.
* strong attention to detail and numerical accuracy.
* high sense of organization and ability to follow structured processes.
* willingsness to learn digital tools and operational workflows.
competencies:
* analytical mindset with good problem-solving abilities.
* strong attention to detail and ability to manage multiple tasks.
* clear and concise communication across multiple areas.
* ability to work collaboratively with warehouse, production, and customer service teams.
* proactive attitude and willingness to learn.