Job summary
the call center training manager is responsible for ensuring that all employees possess the necessary skills and expertise to deliver exceptional customer service.
* main responsibilities
1. create and execute effective training programs.
2. monitor call center performance, identifying areas for improvement.
3. mentor and coach team members to enhance their skills.
requirements
* essential skills and qualifications
o key qualities
1. experience in a call center environment.
2. strong communication and leadership abilities.
3. data analysis skills, enabling recommendations for improvement.
* nice to have
o preferred skills
1. fluency in english.
2. a valid passport and us visa.
about this role
this role offers an opportunity to develop and implement innovative training solutions, driving employee growth and enhancing overall customer satisfaction.