Sales operations role – flex
job summary
* drives multiple complex operational processes throughout the entire sales cycle, such as configuration & quote, deal coordination, bid management, margin analysis, customer resource management, revenue recognition, invoicing, or organizational sales reporting.
* collaborates closely with various stakeholders, including senior management, cross-functional teams, and external partners, to ensure processes support overall business objectives.
* maintains and updates comprehensive process documentation, including sops, and ensures adherence to governance and compliance standards.
* conducts in-depth data analysis, leveraging analytical tools and techniques, to identify trends, root causes, and areas for process improvement.
* generates reports on process performance, communicates findings and recommendations to senior management, and presents complex data effectively.
* prioritizes customer satisfaction by improving processes that directly impact the customer experience and implementing feedback-driven enhancements.
* identifies and mitigates risks associated with operational processes, developing strategies to minimize potential disruptions.
* addresses and resolves complex operational issues, escalations, and challenges promptly, minimizing business disruptions.
* provides guidance to junior team members, fostering their development, and ensuring that the team operates effectively.
education & experience
* four-year or graduate degree in sales, marketing, business administration, or related discipline, or commensurate work experience.
* typically has 4-7 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field, or an advanced degree with 3-5 years of experience.
preferred certifications
* certified sales operations professional (csop)
knowledge & skills
* accounting
* agile methodology
* auditing
* automation
* business operations
* business process
* business requirements
* change management
* continuous improvement process
* data analysis
* finance
* key performance indicators (kpis)
* lean manufacturing
* lean six sigma
* process improvement
* project management
* sap applications
* six sigma methodology
* supply chain
* workflow management
cross-organizational skills
* effective communication
* results orientation
* learning agility
* digital fluency
* customer centricity
impact & scope
* impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
complexity
* responds to moderately complex issues within established guidelines.
hr advisor – flex – guadalajara
job summary
to support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an hr advisor located in guadalajara, north campus. Reporting to the human resources manager, the hr advisor role involves responsible of driving solutions and actions for the business, employees, and hr teams by utilizing systems, tools, and data.
* provide data and information analysis to help solve hr issues, ensuring these adhere to the organizations policies and objectives.
* offer high-quality and timely support to employees, centers of expertise, managers and hrbp regarding hr matters.
* close contact with partners (hrbp) in activities related to global hr processes.
* information analysis.
* follow-up on transfers.
* promote and enable the self-service delivery model.
* facilitate insights and data intelligence for critical decision making.
* owners of key hr data.
* process execution under operational metrics (adhered to the standard operating procedures, meeting with the service level agreement).
* ensures compliance with data privacy regulations and best practices.
qualifications
* bachelor's degree.
* advanced english proficiency.
* office skills: intermediate‑advanced excel.
* communication and customer service skills.
* sense of urgency.
* confidentiality.
* flexible schedule.
* goal-oriented.
* data analytics / macros (desirable).
benefits
* competitive salary.
* life & medical insurance.
* christmas bonus.
* food coupons.
* saving fund.
leave of absence – hr advisor – astrazeneca – guadalajara
positions are open to mexican citizens and official residents of mexico. Location: guadalajara (hybrid). Strong english communication skills required.
accountabilities
* employee support: guide employees and managers through the leave process, offering dedicated assistance and clarification.
* data management: maintain and update leave records and timesheets in workday for both salaried/exempt and hourly/non-exempt employees.
* escalation management: serve as a point of escalation for the my hr advisory team on complex leave issues from employees, managers, hr partners, and employee relations partners.
* liaison duties: collaborate with the leave and disability vendor to resolve sophisticated employee leave cases optimally.
* policy expertise: demonstrate a deep understanding of the federal fmla, as well as state and local leave mandates. Clearly explain company leave policies to employees and managers, ensuring they understand their rights and responsibilities.
* audit conduct: perform audits to verify return‑to‑work details, leave exhaustion, disability‑related employment actions, time entry, and coordination of salary continuation payments relevant to workers' compensation and various state paid family and medical leave programs.
* teamwork: work closely with payroll and other hr coe teams to address sophisticated leave of absence queries.
* informational requests: respond to ad‑hoc information requests from internal teams and external vendors.
requirements
* minimum 1‑2 years in leave of absence administration, ideally in an outsourced model.
* minimum 2‑4 years in human resources.
* bachelor's degree required.
* proficient in using web‑based software programs and microsoft office products.
* solid verbal and written communication skills.
* highly meticulous with a focus on delivering outstanding customer service.
desirable / preferred knowledge
* functional knowledge of workday and servicenow preferred.
#j-18808-ljbffr