Overview:creation and analysis of databases that help us to generate action plans and strategies to improve the quality of consumer credit processes.
*location: monterrey, n.l.
*responsibilities*:- monitor compliance of policies and procedures and anticipate the necessary adjustments to the sampling and revision methods in qa.- responsible for the recording of monthly results & kpi's (obtained in reviews and qa assessments).- document and communicate qa findings and trends (% of accuracy).- recommend action plans to increase % of accuracy in each area.- provide the area with qa results and feedback in a timely, complete and correct manner in order to comply with policies and procedures.- define together with the management team of the area the annual work plan, including the monthly recurrence validations and the unique validations.- assist with audit or regulatory requirements.- implement and perform monitoring & testing processes.qualifications:- bachelor degree in business administration, information systems, economics or equivalent.- +2 years of experience in administration areas (banking or financial services is preferred).- proficient in the usage of ms office (excel, powerpoint, visio, power bi & word).- experience in database analysis & data interpretation.- experience in validation of policies and procedures.- english proficiency (both written & verbal).- excellent interpersonal skills.- ability to exercise good judgment and make sound decisions.- knowledge of quality assurance processes.- ability to present information clearly and accurately.- highly effective communication (both verbal and written).- planning and organizing time in order to set priorities.- root cause analysis and problem-solving skills.li-ed1disclaimer: mexico - gm financial is an equal opportunity employer and is committed to diversity and inclusion at every level of our organization.
we do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.