Provides a variety of information technology support services including but not limited to connectivity, hardware/software support, and overall field it incident & service request resolution.the role also provides support & delivery of enterprise and business unit projects and initiatives.core responsibilities & expectationsbachelors degree in it or related.+2 years of experience as it field, it support or related.english is a must.power bi, office 365 ( power automate, microsoft flow, power apps, sharepoint, ) data base: sql requiredhardware installation and support; pcs, tablets, mobility devices, printers, specialized devicessoftware supportend-point vulnerability remediationenterprise and bu project demand (planned & unplanned)tech hut servicespc lifecycle management incl, asset mgmt. tasksl ocal infrastructure service support (server, network and voip)on-site smart hands (support and liaison with 3 rd party & internal jci support teams)local mobile administrationit procurementaccess management (network share)local it security compliance (comms room set-up, maintenance & access)assist compliance teams with audit taskssatellite office support (including travel)vendor managementdelivers field it services in accordance with slt’s using jci service management toolsetproactive customer communication and focusjohnson controls does not request pregnancy or hiv testing as a requirement for admission, permanence or promotion
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