Overview
services specialist – applications engineering.
partner with the best baker hughes, a integral energy technology company serving the oil and gas industry in more than 120 countries.
the commercial and sales organization drives growth by building strong partnerships with customers, marketing hydrocarbons, and offering integrated equipment and service solutions.
focusing on digital transformation and the energy transition, the team leverages data-driven insights to optimize sales performance and maximize customer value.
the well planner ensures baker hughes can deliver flawless execution through involvement in pre-planning, job execution, and post-job analysis.
this position delivers a technical job program or application design that maximizes our opportunity to meet the job objectives in line with the contract terms and conditions.
it works seamlessly together with the service delivery coordinators and other resources across organizational boundaries to ensure all aspects and constraints of the applications are understood and have been considered.
responsibilities
ensure compliance with the manage the job cycle (mtjc) process.
work with the assigned service delivery coordinator/salesperson to understand the client's well construction or production objectives as well as the commercial terms for baker hughes (i.e. outcome based contract, line item contract, etc.).
perform offset job analysis and product/service specific engineering modelling calculations to understand application hazards and incident potential.
work together with all disciplines and stakeholders to ensure all aspects and constraints of the application and suggested products/services have been considered.
design a job program, including risk mitigation plans and contingency plans, that can meet the client's objective(s), maximize revenue potential and ensure future job assignments for baker hughes.
ensure any risk of not meeting the client's objective is communicated to the client using the appropriate channels/processes for the respective client.
accurately document any calculations/simulations/plan revision and/or changes during the project cycles for visibility to dependent teams and audit purposes.
provide on-demand support in accordance with product portfolio or on-call schedule for job execution.
compare job as-planned versus job as-executed, document any lessons learned and develop recommendations for further improvements to procedures to ensure continuous improvement takes place.
work on field incidents related to products/services.
participate in incident investigations when required, ensuring the end-to-end process is considered (including job planning, preparation, and execution) when determining incident root cause(s) alongside appropriate corrective actions.
ensure timely incident management to enable fast customer issue resolution and cash collection.
advise on product improvement opportunities for repetitive component/product failures.
responsible for providing sales support and product application recommendations.
product line specific responsibilities as applicable.
handles special projects as required.
second contact later the sales team and support to the customers.
qualifications
bachelor's degree in science, technology, engineering or mathematics.
excellent leadership, strong interpersonal, influencing and planning skills.
ability to be on call outside of normal business hours.
ability to work in a global matrix organization.
excellent communication and presentation skills.
strong organizational, analytical and problem solving skills.
must have the ability to travel (potential for travel to rig sites, customer facilities, meetings, training, etc.).
advanced english, required qualifications repeated previously.
desired characteristics
significant operational experience.
comfortable presenting in front of an audience of experienced peers.
ability to manage, develop, coach, and mentor teams across organizational boundaries.
ability to learn and use various computer tools to prepare data and visualizations for analysis.
ability to work independently.
strong oral and written communication skills.
strong interpersonal and leadership skills.
strong problem solving skills.
reports to: service delivery technical org.
#j-*-ljbffr
#j-*-ljbffr