Join a team recognized for leadership, innovation and diversity
* responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
* provides technical support to field engineers, technicians, and product support who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
* reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.
* may be involved in customer installation and training.
* provides support to customer/users where the product is highly technical or sophisticated in nature.
* problem solving – problems are identified and solved using existing tech web information, utilizing minimal imaginative problem‑solving skills.
you must have
* bachelor’s degree on engineering, computer science or related
* strong english verbal and written communications skills
* 3 to 5 years of tech support experience or related
* excellent customer service skills
* 2 years of networks; bacnet, tcp/ip, routers, and switches, etc.
we value
* experience with niagara framework is a plus
* experience in installing, commissioning, servicing, and troubleshooting building controls products
* strong continuous improvement mindset, strong leadership impact
* understanding of direct digital controls (ddc) programming (preferred)
* demonstrated experience with knowledge management & call center management
* good administration skills
* some experience with a variety of the businesses product programming languages
additional information
job id: req*
category: customer experience
location: av. Eje 5 norte number 990, mexico city, ciudad de mexico
employment type: nonexempt
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