Pluxee is a global player in employee benefits and engagement that operates in 31 countries.
pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across meal & food, wellbeing, lifestyle, reward & recognition, and public benefits.powered by leading technology and more than 5,000 engaged team members, pluxee acts as a trusted partner within a highly interconnected b2b2c ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.conducting its business as a trusted partner for more than 45 years, pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.employee contract type:permanent regularjob description:brindar atención a los clientes internos y externos a través de los canales determinados por laorganización, llamada, correo, chat y redes sociales, asegurando el cumplimiento de los kpi'sestablecidos por el competence center global.pluxee is a global player in employee benefits and engagement that operates in 31 countries, hepling companies attract, engage, and retain talent.powered by over 5,000 engaged team members, pluxee serves as a trusted partner to over 500,000 customers, 36 million consumers and 1.7 million merchants worldwide.conducting its business as a trusted partner for over 45 years, pluxee has helped make work not just a place to be, but a place to belong.
our vision is to strengthen our positive impact on all its stakeholders by promoting solidarity, diversity, inclusion, and sustainability, in pursuit of progress for all.life at pluxeeat pluxee méxico we offer our collaborators the possibility of positively impacting people ´s lives, the possibility of growing professionally through continuous learning, the invitation to not stand still and adapt to changes.
our collaborative and friendly work team motivates us to give our best.a meaningful job: build the future of employee benefits and open up a world of opportunities to help people enjoy more of what really matters in their lives.
it countsan attractive offer: competitive salary, multiple benefits (meal tickets, health insurance, etc...), parental benefits, internal events, and morea great culture: we authentically respect and care for our people, embrace new ideas, promote a culture of recognition, value building diverse teams, and care for the planet with our sustainability strategy.cultural fitat pluxee we think outside the box to be successful you will need:spirit tireless: your energy, giving your best, even in changing and challenging times.desire to add: propose solutions, be decisive, autonomous and independent.teamwork: your mentality aimed at collaborating and seeking victories together.criterion and knowledge: your experience and desire to grow.adaptable: availability to work in a hybrid model (4 days in our mexico city office and 1 day home office).
oriented towards operational excellence: find solutions and learn from difficult experiences.your next challenge attention to interactions assigned by the cti, ensuring compliance with the policies and procedures established by the organization.
work teams – interaction with the different internal cells of the areas to achieve synergies in meeting the global kpis focused on customer satisfaction.
creation of internal connection networks that support the management of stakeholder requests and/or internal campaign support.
self-management – ability to take responsibility for one's activities until the request and/or issue is fully resolved.
stakeholder feedback – handling stakeholder requests, ensuring proper analysis and follow-up in order to achieve a satisfactory solution for the client.
supplier interaction (continuous improvement cell) – interaction with the external improvement cell to support their performance and development; participation is essential to remain aligned with the area's strategy.
customer focus – building and maintaining solid relationships with clients, consumers, or affiliates to foster open, consistent, and effective communication.internal relations:collectionslogisticsdecontracts & orderspreventionhuman resourcescommercialaffiliationmarketingbillingclarificationsaccountingissuancereimbursementsqualityexternal relations:cti service providers, audio & 24/7 telephone customer service, and interaction with continuous improvement cell teams (workforce management, quality, and training).
clients, consumers & affiliates.experience (years):3 years as customer care or customer experience representative (handling chat, whatsapp, social media channels).
minimum 2 years as customer care agent.knowledge of salesforce.knowledge of a crm / sap / oracle.education:high school diploma, incomplete bachelor's degree, or technical knowledge.intermediate excel.strong spelling and writing skills.your locationcuidad de méxico happy at work1) a meaningful job: be the change help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives.
our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.2) a great culture: people matter – a lot be part of a multicultural team that moves as one in a fast paced and innovative environment.
we respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun3) an empowering environment: be yourself at pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.
"for recruitment, retention, or promotion processes at pluxee, we do not discriminate based on race, religion, sexual orientation, condition, physical appearance, or socioeconomic status; nor do we request medical certificates for pregnancy or human immunodeficiency virus (hiv)."