About us
at preferred travel group, we care deeply about our people, nurture independence, and celebrate individuality. Family values inspire us, and we believe that change creates opportunity. We are committed listeners and deliberate storytellers in hospitality. We engineer potential, foster trust, and co-create brighter futures. Our culture values collaboration, adaptability, and precision—qualities essential to every role. We are forever curious, guided by the pineapple as our global symbol of hospitality. We believe the business of hospitality is borderless, and we proudly embrace that spirit every day. We believe that every team member brings unique strengths to the table, and we’re committed to creating an environment where those strengths can thrive.
Position summary
we are seeking a commercially minded, relationship‑driven regional director who will, under the general supervision of the area managing director, be responsible for preferred hotels & resorts (ph&r) profitability across the hotels within the assigned region/client list. The primary responsibility of this role is to consistently engage and retain regional member hotels by managing and strengthening existing relationships, while working closely with the ph&r team to enhance both hotel and ph&r profitability through all managed reservation channels, as well as ph&r programs and services.
Key responsibilities
provide the first point of contact and facilitate all communication with ph&r for member hotels in the region.
Identify key decision makers and influencers at each hotel to build strong business relationships.
Maintain strong relationships with hotel leadership and decision makers, management companies, and ownership in the region.
Maintain regular contact with all hotels in the region by personal visit, telephone, and regional meetings, delivering all product training necessary.
Renew, with support of leadership, all existing member hotel contracts in a timely manner.
Work with property and ph&r revenue management teams to ensure optimal revenues to member hotels and for ph&r.
Work in close collaboration with the domestic and global sales team to ensure effective sales support is provided to all hotels within the region.
Conduct formal, scheduled, operational reviews (“business reviews”) with each hotel in the region on a regular basis and provide ad‑hoc support as required.
Monitor, manage and maintain primary responsibility for the accounts receivable of regional hotels with support of central ph&r finance team.
Initiate regional sales and marketing activities and programs to support member properties. Support and sell ph&r brand and co‑op programs within the region.
Work toward and report on the achievement of regional and position‑specific goals as defined by the company’s and the region’s annual goals.
Provide timely scheduled and, as assigned, ad‑hoc status reports on areas of responsibility.
Through relationships with existing properties in the region, develop lead opportunities for all preferred travel group business entities including preferred hotels & resorts, beyond green, historic hotels worldwide, ptg consulting and beyond green travel. Regional director to turn over leads to be worked directly by the regional director, mexico & central america, or amd, ptg consulting.
Required experience/qualifications
demonstrated travel industry related sales and marketing experience required.
A proven track record for developing customer relationships and strategic results‑oriented programs.
Fluency in spoken and written spanish and english.
Strong experience in hotel sales and/or revenue management or closely related.
Strong experience of managing budgets and profit & loss accounts.
Outstanding communications and persuasion skills, both written and verbal, required.
Strong analytical and multi‑dimensional strategic‑thinking skills required.
Strong knowledge of electronic distribution channels including digital.
High energy and high commitment required.
Strong teamwork and team‑building skills required.
Desired experience
degree in business (bb/bs/ba) with marketing or comparable experience gained in the hotel industry.
Competency in the use of business software for communications and presentations.
Experience of global markets, cultural awareness and international business practices.
Typical behaviors & working style
operates with urgency in pursuit of goals, comfortably balancing multiple simultaneous projects in a fast‑paced environment.
Strong people focus, investing in team building and social dynamics while motivating others to take action.
Assertive and group‑oriented decision‑making style; involves others while assuming responsibility for risk and execution.
Extraverted, warm, and empathetic communicator who guides and persuades others toward shared success.
Leads through the ability to motivate others, committing to results achieved collaboratively.
Preferred working environment & job characteristics
fast‑paced, relationship‑driven environment with multiple priorities and stakeholders.
Commercially focused role balancing hotel performance, revenue growth, and member retention.
Highly collaborative setting working across regional, global sales, revenue, and leadership teams.
The ideal candidate will find great satisfaction in
building and maintaining strong, long term partnerships with hotel owners and senior leadership.
Driving profitability and results through strategic engagement, reviews, and tailored support.
Motivating and influencing others to achieve shared goals across a diverse regional portfolio.
What success in this role looks like
strong retention and engagement of regional member hotels, with trusted relationships across ownership and senior leadership.
Measurable improvement in hotel and ph&r profitability through effective use of programs, channels, and strategic reviews.
Consistent achievement of regional goals through collaborative leadership, proactive communication, and disciplined execution.
Working conditions
this role will be based out of our preferred travel group office in mexico city. With our in‑office philosophy, our associates are expected to be in the office at least three days per week, supporting a healthy balance between in‑person collaboration and flexible remote work. Potentially 30% of time spent traveling, mostly within the region, but some international travel may be required. We take pride in our vibrant and inclusive culture, which thrives on meaningful connection, shared purpose, and cross‑functional teamwork. In‑office engagement plays a vital role in fostering spontaneous collaboration, accelerating innovation, and strengthening relationships across teams. It also provides valuable opportunities for mentorship, professional development, and a deeper sense of community. Please note: while the current expectation is a minimum of three days per week in the office, this may evolve over time in alignment with business needs and our continued commitment to culture‑building.
Training
general company orientation – cross discipline.
It orientation including office products, crm, reporting tools ptg tools training – outlook, crm, ptg member extranet and other systems.
Company and brand‑specific tools such as member portal, meetings site, accounting business portal.
Education and guidelines of brand standards and quality assurance program.
Brand member hotels and team knowledge.
Company‑approved ai technology.
Disclaimer
the above information is designed to indicate the general nature and level of work performed. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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