Staff Specialist Customer Success - Mexico
Join BMC Software as a Staff Specialist Customer Success in Mexico. Remote location.
At BMC trust is not just a word – it's a way of life!
We are an award‑winning, equal‑opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead – and are relentless in the pursuit of innovation!
As a Customer Success Specialist (CSS) you will ensure the success of BMC Mainframe customers. You will bring BMC best ideas, innovations, and capabilities to our portfolio of customers and match these to the customers’ business goals, driving greater business value and executive alignment between BMC and the Customer.
In addition to business process and change management skills, you should possess mainframe functional or IT expertise in combination with exceptional customer management experience at the C‑level. Working closely with the account team to drive the customer relationship and alignment at all levels is key to your success.
Responsibilities
- Ensure customers derive maximum value from their investment, utilize all licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint.
- Mentor and foster collaboration between customers, other BMC functions and partners.
- Ensure customer renewal and drive the growth of customer advocates.
- Partner with Sales to manage assigned accounts to ensure customer success with BMC.
- Partner with the customer to establish a transformational Business Roadmap/Blueprint to ensure achievement of business goals.
- Develop comprehensive understanding of the customer’s industry challenges to map BMC Mainframe products and benefits.
- Play a fundamental part in helping customers establish and manage their Change Management/Governance/Centre of Excellence programs.
- Identify risks to the customer achieving their business goals and develop risk mitigation plans.
- Serve as a customer advocate in driving industry best practices and the evolution of BMC product, platform functionality, courses and services integral to success.
- Develop and maintain long‑term relationships with stakeholders by networking among customers, partners and BMC.
- Contribute thought leadership and best practice internally and externally around business transformation.
- Work with other Customer Success and BMC areas to develop and deliver repeatable processes and solutions that improve the overall customer experience.
- Deliver successful customers to the contract renewal cycle and support renewals to minimize attrition.
Required Skill / Competencies
- BS degree in Computer Systems or related technical field, or equivalent experience in programming software for systems and/or applications.
- 5+ years of z/OS systems or major subsystem (STORAGE, IMS, CICS, DB2…) experience.
- AMI Monitor for CICS, AMI Auto Operator or Mainview product experience.
- Proficient in standard IBM utilities and RACF commands.
- Ability to understand and write REXX code (Assembler knowledge helpful but not essential).
- Minimum of 5 years with Windows/Unix/Linux OS management, configuration and security.
- Minimum of 5 years of experience with a SIEM product.
- 5+ years with Windows/Unix/Linux networking.
- Experience with Splunk Enterprise preferable; Batch files; programming languages such as C, C++, C#, Python, JavaScript helpful.
- Understanding of networking and security concepts.
- Strong diagnostics, debugging and troubleshooting skills.
- Communication skills (verbal & written) in English and customer handling skills.
- Proven problem solving and analytical ability.
- Excellent organizational/time‑management skills and ability to handle multiple tasks concurrently.
- Ability to lead executive meetings and workshops.
- Experience with large, complicated, political accounts at senior IT and business levels.
- Inquisitive and eager to learn new products and ideas.
Our Commitment to You
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above you’re unsure if you meet the qualifications but are deeply excited about BMC and this team, we encourage you to apply. We want to attract talent from diverse backgrounds to ensure we face the world together with the best ideas!
BMC Software is an equal opportunity employer. We are committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
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