Support management, support and maintenance services
be among the first 25 applicants.
get ai-powered advice on this job and enjoy more exclusive features.
direct message the job poster from midot latam.
midot, a world-class leader in personnel assessment for counter-productive work behaviors, is looking for a support management, support and maintenance services specialist.
overview
responsible for it support and administration for mexico, colombia, and peru, covering hardware issues, windows pc and mobile device troubleshooting, office 365 administration, weekly status meetings, and issue resolution.
general requirements
* proven track record in providing solid it services and support to businesses.
* provide on-site support in the mexico city office on designated days.
* fluent in both spanish and english to support bilingual communication.
* conduct weekly microsoft teams sessions with midot's global it manager in israel for reporting and review.
* utilize midot's jira-based ticketing system for documenting and responding to support cases within defined slas.
* strong project management skills to handle global it initiatives, including planning, execution, and reporting.
specific requirements
* handle hardware issues such as pc repairs, printer problems, network device malfunctions, and peripherals.
* manage procurement of it equipment in coordination with midot's global procurement team.
* ensure all it equipment is current and compliant with standards.
* support windows pcs and mobile devices.
* manage office 365 environment.
* participate in weekly status meetings and prepare reports.
* provide tier-1 support for latam countries.
global projects
* plan and prepare for global it projects, including timelines, resource allocation, and risk assessment.
* oversee project execution to minimize operational disruption, with regular updates and checkpoints.
* provide post-project support to resolve issues and ensure system functionality.
* document project details, configurations, and setups for future reference.
* maintain confidentiality and security of sensitive information accessed during work.
* ensure all software is properly licensed and compliant with relevant regulations.
others
* implement cybersecurity measures, network security, and data privacy protocols.
* conduct employee training and awareness programs.
* manage user accounts and access controls.
seniority level
* mid-senior level
employment type
* full-time
job function
* administrative
industries
* human resources services
#j-18808-ljbffr