Overview
join to apply for the program manager role at flex.
flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people’s lives. A career at flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don’t meet every bullet point, we encourage you to apply and join us to create the extraordinary.
to support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a program manager. The “program manager” will be based in guadalajara north, reporting to the program management manager. In this role, you will guide a team of cross-functional experts in the delivery of customer-focused products and services and will support development and implementation of project, pricing and program strategies to continue delivering value to the business and its customers.
what a typical day looks like
* organize, plan and direct program schedules and budgets.
* track relevant metrics and drive action items based on results.
* provide help, knowledge and expertise with contract negotiations as required.
* oversee interdepartmental activities ensuring adherence to product development timelines, delivery, quality and business metrics.
* review program proposals or plans to resolve time frames, funding requirements, procedures for accomplishing programs, staffing requirements and allocation of resources to phases of a program.
* establish work plans and staffing for each phase of the program and arrange for recruitment or assignment of personnel.
* coordinate product life cycle activities with p&l and customer satisfaction across accounts of varying complexities.
* serve as the key channel of communication for customers and escalate customer issues as needed.
* lead customer satisfaction reviews and corrective actions.
* maintain current and develop additional business with customers.
* monitor and track that project and program deliverables are met.
* maintain excellent customer relations with both new and existing customers.
* coordinate production sites for projects, costs and other customer-related matters with business and technical expertise.
the experience we’re looking to add to our team
* bachelor’s degree in engineering or related field or equivalent experience.
* demonstrates advanced operations, technical and people and/or process skills as well as customer relationship skills.
* demonstrates knowledge of multiple functional technologies/processes, industries or functions and understanding of interdependencies of such processes at the site.
* accountability for the program wellness.
* demonstrates expert knowledge of the function and a thorough understanding of flex and related business.
* demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas.
* understands the strategic impact of the function across sites.
what you’ll receive for the great work you provide
* saving fund
* christmas bonus
* holiday bonus
* medical insurance
* life insurance
flex is an equal opportunity employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we’ll discuss your specific situation and next steps. (note: this email does not accept or consider resumes or applications. To be considered for a position at flex, you must complete the application process first).
seniority level
* mid-senior level
employment type
* full-time
job function
* manufacturing
industries
* appliances, electrical, and electronics manufacturing
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