*job summary*
*responsibilities*
- develop and implement servicenow service portal solutions to enhance user experience and streamline it service delivery.
- collaborate with cross-functional teams to gather requirements and design effective itsm workflows.
- optimize existing servicenow itsm processes to improve efficiency and reduce operational costs.
- provide technical expertise in servicenow platform customization and integration with other enterprise systems.
- ensure compliance with industry standards and best practices in servicenow development and deployment.
- conduct regular assessments to identify areas for improvement in servicenow service portal functionalities.
- maintain documentation of servicenow configurations and customizations for future reference.
- train and support team members in utilizing servicenow service portal and itsm tools effectively.
- collaborate with stakeholders to align servicenow solutions with business objectives and strategic goals.
- provide insights and recommendations for future servicenow service portal and itsm enhancements.
- stay updated with the latest servicenow features and technologies to drive innovation and continuous improvement.
*qualifications*
- possess strong expertise in servicenow service portal development and customization.
- demonstrate proficiency in servicenow itsm workflows and process optimization.
- have a solid understanding of servicenow platform integration with enterprise systems.
- exhibit excellent problem-solving skills in troubleshooting servicenow-related issues.
- show capability in maintaining comprehensive documentation of servicenow configurations.
- display ability to train and support team members in servicenow tools usage.