*rh*:vicente ramirez
*location*:aguascalientes
*position*:service delivery manager
*what you'll do?*
- 1 client relationship management:
- serve as the main point of contact for clients, maintaining strong relationships and ensuring consistent and clear communication.
- collaborate closely with the client to understand their needs, manage expectations, and identify opportunities for improvement in service delivery.
- proactively address client concerns and resolve any issues to prevent dissatisfaction or escalations.
2 demand fulfillment:
- work with clients to anticipate resource needs and coordinate with internal teams to fulfill these demands efficiently.
- collaborate with internal practices and other support functions to ensure resources align with client requirements and deliverables.
3 performance oversight:
- engage with consultants regularly to monitor their performance and address any potential issues that may impact client satisfaction.
- provide support and guidance to consultants to ensure they meet or exceed performance expectations and maintain alignment with client needs.
4 cross-functional collaboration:
- coordinate with internal departments, including practice leads and support functions, to maintain high-quality service delivery and meet client demands.
- work closely with other company entities to ensure seamless and integrated service offerings for the client.
qualifications:
- languages: fluency in both english and spanish is mandatory.
- experience: 10+ years in service delivery or account management roles, ideally within the technology, consulting.
*what you'll bring*:
- strong interpersonal and communication skills.
- excellent problem-solving abilities and a proactive approach to client management.
- experience working with cross-functional teams to meet complex client needs.
*soft skills*:
work underpressure, quality at work, results oriented.
*what can you expect in a career with capgemini?*
- working in a team environment, consultants will focus on the analysis, design and development of technology-based solutions for capgemini's clients.
- you will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
- you will contribute to client satisfaction by providing timely and responsive value-added services and work products.
- capgemini offers a competitive compensation and benefits package.
- headquartered in paris, france, capgemini has a presence of more than 340 thousand professionals in mexico distributed among 3 sites located in mexico city, monterrey and aguascalientes. A deeply multicultural organization.
- capgemini has developed its own way of working, the collaborative business experiencetm, and draws on rightshore, its worldwide delivery model.
*you will love this job because*
- capgemini focuses on giving each new hire a you-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
- capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: honesty, boldness, trust, freedom, team spirit, modesty, and fun.capgemini cultivates an atmosphere for development that enables you to be hands-on, planning for your growth, both horizontally and vertically.