Client success coordinator – remote (latam) we’re looking for a client success coordinator to own the long‑term performance, satisfaction, and retention of the virtual assistants (vas) we place inside insurance agencies. This role blends people coaching, structured accountability, and problem‑solving. You’ll be the key link between the virtual assistant, their client, and our success team making sure everyone is aligned and thriving. At elevate teams, we operate under the eos (entrepreneurial operating system), which means clarity, discipline, and accountability are at the core of how we work. Every team member has clear expectations, measurable outcomes, and alignment around a shared vision. Everything we do is also deeply rooted in our core values: be great, good vibes, curious, poised, defender, and extreme ownership. These values aren’t just words on a page; they define how we work, collaborate, and grow together. What you’ll do build strong relationships with assigned vas through recurring 1:1s monitor satisfaction, professionalism, schedule compliance, and communication catch performance or engagement issues before they become fires lead escalations coordinating with the client success team when needed mentor vas on how to grow inside their agency placement keep va scorecards accurate and up to date own retention outcomes for your assigned va portfolio how success is measured retention of assigned vas (primary measure) composite va scorecard score, including: schedule consistency 1:1 meeting cadence compliance resolution speed & recovery rate on at‑risk vas who you are you’re supportive but hold others accountable you’re calm, direct, and composed under pressure you enjoy problem‑solving through people insights you lead with emotional intelligence and clear communication you help others grow, not just follow instructions requirements english fluency (c1–c2) – written and spoken; comfortable on client‑facing calls 2–3 years in a people‑facing role (people management/coaching, hr or talent success, customer success/account management, or bpo/staffing coordination) strong interpersonal and communication skills high emotional intelligence; able to navigate sensitive issues organized, detail‑oriented, and data‑driven stable internet connection and functional home‑office setup preferred experience managing remote teams, bpo environments, or virtual assistants familiarity with the u.s. insurance industry (training provided) comfortable using tools like google workspace, notion, crm systems, and hubstaff what we offer competitive monthly compensation: $1,600–$1,920 usd (based on experience) performance‑based incentives tied to va growth & retention join a fast‑growing, people‑first team during an exciting growth stage clear onboarding, tools, and coaching you’re set up to win from day one real growth opportunities as the team expands fully remote, supportive culture with good energy and ownership this role is impactful, you’re not just checking boxes. You’re directly responsible for someone’s career success and livelihood. When your vas grow, clients stay longer, and everyone wins. If you like people development accountability frameworks, this is your lane. Referrals increase your chances of interviewing at elevate teams by 2x. Get notified about new client coordinator jobs in latin america. J-18808-ljbffr