Overviewsenior data analyst, growth analytics — zendesk. We are seeking a senior data analyst, focused on customer acquisition, who will analyze customer behavior data for insights and communicate findings to the online business.what you’ll dojoin our small but mighty team supporting the growth & monetization product managers and marketing leaders to leverage data to measure and prove success.collaborate effectively with cross-functional teams – marketing, web, product, engineering, and our data warehouse team to achieve maximum results.be scrappy when scoping, sizing, and fulfilling large and small requests, balancing efficiency and quality. Partner with product managers when determining kpis and targets for measuring the impact of their initiatives.continuously consider ways to improve our signup flow and buying experience — from first web visit to identifying which feature or product is driving trial conversions.use visual and logical creativity to design and build insightful dashboards for teams to stay on top of their kpis and initiatives.sift through large datasets via query languages and bi tools for dashboards and reporting and create new complex datasets by collecting data from multiple sources.be rigorous about monitoring metric performance and conducting deep dives to investigate success drivers of funnel metrics.develop experimentation test plans, measure performance, and make recommendations based on a/b testing outcomes.lead executive analyses and deliverables (e.g., c-staff, board, quarterly business reviews, month and quarter-end deliverables).qualifications5+ years of experience in strategy consulting, data analytics, business intelligence, or a related fieldexcellent written and verbal communication skills. Comfortable presenting data and providing recommendations with confidence to senior level stakeholders, even when there is ambiguity involvedfamiliarity with marketing funnel reporting and industry kpis, such as website sessions, mqls, pipeline, conversion rates, and bookingsexperience with bi tools (e.g. Explore, looker, tableau) and advanced excel or google sheet functionsexpert knowledge of sql is a must (experience with google bigquery a plus). Ability to perform effective querying involving multiple tables and subqueriesexperience analyzing crm data (e.g. Salesforce) and web tracking (e.g. Google analytics)experience with user behavior tracking platforms and their data (e.g. Pendo, segment) a plusknowledge and practical application of advanced statistical analysis and mathematical modeling concepts and principlesproduct experimentation and a/b testing strongly preferredplease note that anyone hired into this position must be physically located in and plan to work from mexico city (cdmx) or mexico state (estado de mexico).company and culturethe intelligent heart of customer experience — zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to come together in person at zendesk offices around the world, while also giving our people the flexibility to work remotely for part of the week.zendesk is an equal opportunity employer. We foster global diversity, equity, and inclusion in the workplace. If you are based in the united states, and would like more information about your eeo rights under the law, please click here. We provide reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable law; if you require an accommodation, please email peopleandplaces@zendesk.com with your specific request.seniority levelmid-senior levelemployment typefull-timejob functioninformation technologyindustriessoftware developmentget notified about new senior data analyst jobs in mexico city, mexico.
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