Overview
ensure customer satisfaction through the timely management of their requirements, optimize internal operations, and maintain long-term relationships with customers under rosenberger's culture and values guidelines.
responsibilities
* answer customer’s needs in time.
* provide solutions to the customer’s requirements.
* work in an interdisciplinary manner with other departments to solve customer’s requirements.
* update information proactively to customer.
* achieve customer service processes.
* maintain accurate records of customer interaction.
* maintain customer’s trust through excellent support and problem solving.
* effective communication.
* analytical skills.
* problem solving.
* commitment to customer service excellence.
* interpersonal skills to collaborate with team members.
* edi / customer’s portals.
* basic principles of environmental and legal compliance.
knowledge areas
* 3 years customer service experience
* 3 years experience in manufacturing
* 3 years sap
* 2 years ddl ford (desirable)
seniority level
* executive
employment type
* full-time
job function
* supply chain and strategy/planning
industries
* manufacturing and motor vehicle manufacturing
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