*responsibilities*
- conduct knowledge transfer to gain a thorough understanding of the product
- master configuration tasks, including rating mechanisms and user interface features
- prepare detailed documentation for prototypes and configuration processes
- create epics, features, and user stories within microsoft azure devops for intricate functionalities
- build a centralized knowledge repository to document all knowledge transfer and related activities using microsoft office and sharepoint
- support ongoing efforts in configuration and troubleshooting
- analyze production issues to identify root causes for the core team
- develop issue-specific documents that enhance team understanding
- craft comprehensive user requirements documents that outline solutions
- collaborate with business users, vendor business analysts, and development teams to address issues and propose actionable steps
- facilitate the elicitation and estimation of business and technical requirements
*requirements*:
- proficiency in sql to perform data analysis and generate reports
- background in analyzing documentation and managing requirements
- familiarity with insurity or comparable insurance policy administration platforms
- understanding of requirements and change management workflows
- excellent english communication skills for client interactions
*nice to have*
- background in managing migration projects
- certifications in business analysis or relevant disciplines
- knowledge of agile principles and methodologies
- competency in using microsoft office suite effectively
- familiarity with sharepoint features and capabilities
*we offer*
- career plan and real growth opportunities
- unlimited access to linkedin learning solutions
- international mobility plan within 25 countries
- constant training, mentoring, online corporate courses, elearning and more
- english classes with a certified teacher
- support for employee’s initiatives (algorithms club, toastmasters, agile club and more)
- enjoyable working environment (gaming room, napping area, amenities, events, sport teams and more)
- flexible work schedule and dress code
- collaborate in a multicultural environment and share best practices from around the globe
- hired directly by epam & 100% under payroll
- law benefits (imss, infonavit, 25% vacation bonus)
- major medical expenses insurance: life, major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- grocery coupons
- 30 days december bonus
- employee stock purchase plan
- 12 vacations days plus 4 floating days
- official mexican holidays, plus 5 extra holidays (maundry thursday and friday, november 2nd, december 24th & 31st)
- monthly non-taxable amount for the electricity and internet bills
epam is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.