Entry-level bookkeeper
location: remote
employment type: full-time
apply here: https://operationsarmy.com/application
about the role
we are looking for a detail-oriented, empathetic, and people-focused entry-level bookkeeper to manage bookkeeping tasks while providing excellent customer support. This role balances transaction management, problem-solving, and communication with clients, ensuring accurate financial records and maintaining high-quality service.
key responsibilities
1. Transaction management
* review and categorize transactions that cannot be auto-categorized (:20% of total volume)
* reconcile monthly books for assigned client portfolio
* identify and flag unusual or questionable transactions
* ensure accurate coding according to standard accounting practices
* manage 5–6 clients on average per month in a team of :30
2. Customer communication & support
* respond to client questions via email or support platform regarding transactions and bookkeeping
* conduct brief consultations to clarify transaction details
* handle complex cases requiring back-and-forth communication
* maintain an empathetic, professional, and people-oriented communication style
3. Quality assurance
* review work for accuracy before monthly close
* ensure compliance with bookkeeping standards
* flag issues requiring escalation to internal accountants or advisors
4. Documentation & process
* document all client interactions
* follow internal bookkeeping procedures and workflows
* maintain organized records for audit and reporting purposes
qualifications
* prior bookkeeping experience (any level)
* high english fluency, both written and verbal
* familiarity with general accounting principles
* strong customer service and communication skills
* strong attention to detail and problem-solving abilities for manual transaction review
* empathetic and people-oriented approach
* comfortable with asynchronous communication and us time zones
* experience with big 4 accounting firms (kpmg, deloitte, ey, pwc) is a plus
tools & software
* zendesk or similar customer support platforms
* quickbooks or other financial software; willingness to learn proprietary bookkeeping tools
* general comfort with saas platforms and financial software
apply here: https://operationsarmy.com/application #j-18808-ljbffr