What makes us a great place to work
we are proud to be consistently recognized as one of the world's best places to work. We are currently the #1 ranked consulting firm on glassdoor's best places to work list and have maintained a spot in the top four on glassdoor's list since its founding in 2009.
extraordinary teams are at the heart of our business strategy, but these don't happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.
where you'll fit within the team
as an analyst on our tsg product management team, you'll be responsible for maintaining and improving one or more technology products. You'll serve as the go-to resource for troubleshooting user issues, tracking performance metrics, and executing product updates. You'll also drive small enhancement projects and bring insights into how our products can evolve to better serve bain teams.
what you'll do
product maintenance & analytics (50%)
* respond to user questions and troubleshoot product issues, identifying root causes and escalating when needed
* perform complex manual updates and optimize the product based on incoming requests and independent judgment
* conduct periodic user satisfaction surveys and summarize feedback
* track key performance metrics and extract actionable insights
* test updates and enhancements to ensure quality and usability
manage enhancement requests (40%)
* gather and refine user requirements for small to medium enhancement requests
* translate needs into user stories, process flows, and other documentation
* collaborate with internal technical teams and external vendors to implement solutions
* keep stakeholders informed throughout the process
develop domain knowledge (10%)
* deepen your understanding of the system and domain to work more independently over time
about you
* 2+ years of professional experience
* at least 1 year in a systems-related role
* practical experience gathering, interpreting, and validating user requirements
* ability to quickly grasp new tools, concepts, and technologies
* strong communication and interpersonal skills
* a proactive mindset and creative problem-solving ability
* comfortable juggling multiple tasks in a fast-paced environment