*assistant store manager*
position description and key measures
department: retail operations
location: store location
report to: dm
number of direct reports:
position purpose and expectation:
assistant store manager position summary: we are seeking a dynamic assistant store manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.
Key responsibilities:
leadership & team development
- support store manager in training, coaching, and developing store associates
- foster effective communication across all team members
- lead by example in providing outstanding customer service
- assist in recruiting, hiring, and onboarding new team members
sales & operations
- drive sales performance through team motivation and leadership
- execute operational procedures including opening/closing protocols
- manage inventory control and stockroom organization
- oversee accurate processing of shipments and merchandise flow
- monitor and maintain shrink prevention measures
- ensure store meets visual merchandising standards
customer experience
- create an engaging shopping environment
- resolve customer concerns professionally and efficiently
- maintain store appearance and cleanliness
- lead team in delivering personalized service
administrative duties
- support payroll management and scheduling
- maintain accurate financial records and reports
- ensure compliance with company policies and procedures
- assist with loss prevention initiatives
required qualifications:
- 2+ years retail management experience
- strong problem-solving and decision-making abilities
- excellent interpersonal and communication skills
- demonstrated leadership capabilities
- passion for retail and fashion
- ability to work in a fast-paced environment
- flexible availability including evenings, weekends, and holidays
- physical ability to perform tasks like standing, lifting, and moving merchandise
- embody company values and culture
- maintain professional appearance and attitude
- act as a brand ambassador both in-store and in the community
- stay current with fashion trends and product knowledge
brand representative
key measures and accountabilities
*key performance indicator*
*benchmark*
- cash variance reporting
- weekly on friday’s
- variance investigations
- any variance above $50.00
- zendesk ticket response
- within 48 hours
- sales reconciliations
- day 3 of eom week
- monthly turnover reporting
- by 7th of each month
- balance sheet reconciliations
- day 10 of eom week