Production Support Analyst
Ayer
WPP is the transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
WPP IT provides IT services for WPP, the world's largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world's most creative brands.
What you’ll be doing:
- Integrate and administer the DevOps Tools (Jira, Confluence, Bitbucket, GitHub, Crowd, Access, Trello)
- Be an expert go-to person for DevOps Tools and our specific configuration / implementation of them.
- Comprehensive Jira configuration including project workflows, screen schemes, permission schemes, notification schemes etc., and document these thoroughly.
- Use built-in customization and third party add-ons for extending the functionality of Atlassian and GitHub.
- Manage permissions for DevOps Tools, including project wide and issue/space/repository access.
- Monitor the Jira ServiceDesk queue for requests and handle accordingly.
- Architect creative solutions to complex problems, validate the business requirements with stakeholders, and provide optimal solutions using the suite of tools.
- Determine ways to optimize/improve tool setup and process workflows, as well as identify where functionality can/cannot meet user requests.
- Develop metrics dashboards and advanced filters in Jira to provide business teams meaningful operational/performance metrics and status reports.
- Provide user and group management via Crowd/AD/LDAP/Okta and associated toolsets.
- Collaborate on problem resolution, team decisions, and project planning.
- Assist in upgrade testing, planning and communications.
- Help develop and deliver training as needed.
- Create and maintain detailed technical documentation.
What you’ll need
- 4+ years of advanced Jira /Confluence administration
- Able to work on multiple projects/tasks simultaneously; a self-starter and independent worker
- Ability to analyse, review, and document current functionality to determine potential areas of improvement
- Understanding of how to deliver business priorities with technical platforms
- Ability to effectively communicate and share knowledge with internal and external contacts at all levels
- Strong documentation skills
- Nice to have: Experience as a developer, or as an integral part of a development team; Basic SQL knowledge; Experience using REST APIs; GitHub (or similar) experience
Who you are
We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views.
We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities.
We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry.
Systems Support Analyst - Remote
Ayer
MS Dynamics Support Analyst
Ayer
MS Dynamics Support Analyst
- Supporting and managing tickets related to Microsoft Dynamics 365
- Execute any support related activities focusing on resolving issues reported by users within the established SLA.
- Problem-solving abilities and excellent communication, customer handling, influencing and inter-personal skills.
- Out of hours support on a rotational basis as required.
- Flexible and able to cope with change, proactive and adaptable to service delivery.
- Previous experience with ServiceNow and Jira preferred.
Level 1 Application Support Analyst
Sutherland is seeking an attentive and goal-oriented person to join us as a Level 1 Application Support Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and have the skills and experience to help us succeed, we want to work with you!
Qualifications / Responsibilities:
- Provide first-line telephone technical support for the Q2 Solution
- Troubleshoot/resolve basic customer problems
- Record cases with proper categorization and document issues for quick resolution
- De-escalate customer concerns and provide resolution
- Maintain knowledge of Q2 Solution usage to answer how-to questions
- Follow internal change control process for product modifications
- Data/configuration edits in production with extreme care
- Ensure security, availability, confidentiality and privacy policies
Carel HVAC / Customer Support Roles
Summary: Carel is looking for an outgoing, customer-service minded individual with HVAC knowledge. Responsibilities include providing technical assistance, educating customers, and participating in cross-functional teams to review, launch, and support new products. Attention to detail and strong communication are vital.
Essential duties and qualifications
- Provide technical assistance for CAREL products to customers including OEM partners, re-sellers, field technicians, and end users
- Address and document customer complaints; evaluate defective products and document findings
- Participate in cross-functional teams for product development and revisions
- Education/Experience: Mechanical, Mechatronic, Electronic Engineering Degree or equivalent; HVAC/R experience preferred
- Language: Strong written and verbal English
- Mathematical/Reasoning: Basic math, ability to apply common sense to instructions
- Certificates: Valid driver’s license; HVAC/R or ASHRAE certifications a plus
- Physical Demands: Ability to lift up to 50 pounds; mobility and vision requirements
- Work Environment: Typical office setting; up to 20% travel
Customer Support Specialist I
Ayer
Vacante para la empresa Transplace de Mexico en Monterrey
Uber Freight is looking for experienced customer service professionals with experience in Transportation, Supply Chain or logistics. Responsibilities include managing transportation functions to ensure on-time load status, excellent customer service, and KPI management. Basic qualifications: 1 year customer service, fluent English. Preferred: knowledge of Freight Industry, Excel, higher degree, prior US-based customer experience.
Other notes: The listing includes multiple regional variants and language sections (Spanish/Portuguese).
Note: This description aggregates multiple roles from different sources. The original posting includes sections, bullets, and language variations. The refined version preserves core responsibilities and qualifications while removing extraneous boilerplate where possible and converting lines into proper structured HTML with headings and lists.
#J-18808-Ljbffr