Job title: customer support agent (csa)location: remotewe are seeking a motivated and customer-focused customer support agent (csa) to join our dynamic team at remote team solutions. As a key point of contact for our clients and end-users, you will play a crucial role in delivering timely, effective, and friendly support for our software applications and cloud-based services.key responsibilities:- provide exceptional customer support via phone, email, and ticketing systems
* troubleshoot and resolve technical issues related to our software and services
* guide customers through step-by-step solutions and product information
* collaborate with internal teams to ensure product and service quality
* assist in diagnosing system issues, working alongside the technical team
* maintain accurate customer records while ensuring confidentiality
* handle customer orders, payments, and fulfill requests efficientlyqualifications:- 3–5 years of experience in customer support or technical support roles
* strong problem-solving and troubleshooting skills
* basic technical knowledge of software applications, cloud services, and networking
* excellent communication skills, both verbal and written
* ability to multitask and work independently with minimal supervision
* high attention to detail and a strong customer-first attitudepreferred qualifications:- experience supporting saa s or cloud-based platforms
* bilingual in spanish
* familiarity with qa processes and issue trackingwhy join us?At rts, you'll be part of a collaborative, team-oriented environment where your contributions make a difference. We offer competitive compensation and a positive work culture that fosters growth and development.