Overview lm236: sr invoicing agent role at fedex performs multiple duties in processing invoices, maintaining billing records, and ensuring customer complaints are handled professionally and timely. Researches, resolves, and answers customer inquiries on service failures and billing problems applying customer relations policies. Monitors that batches of airway bills are manifested and that duty and tax paperwork are submitted for invoicing in a timely manner. Issues credits/debits to customer accounts as warranted. Assigns and updates accounts numbers in cheers. Maintains management and related departments updated on new, crucial, and recurring problems. Presents alternatives. Verifies accuracy of customer invoices and mails them out. Keeps accurate, organized, and updated records of invoice registers, duties and taxes, airway bills, customer files, and all other related paperwork. Prepares cash receipts and bank deposits. High school graduate/equivalent. Two (2) years of college in accounting or business preferred. One (1) year as a fedex billing clerk. Four (4) years experience in billing or accounts receivable. Excellent customer service and communications skills (oral and written). Clear and articulate speaking voice. Light typing (35 wpm) and experience operating a crt. Word-processing and spreadsheets experience is required. English 450 points toeic. Application documents : if you are interested in applying, please upload a single pdf containing the following documents: currículum actualizado; carta de intención; imagen del resultado vigente del examen toeic, con un puntaje mínimo de 450 puntos. Note: the toeic validity is 2 years from the application date. This file must be loaded into the workday system in the curriculum field. Fedex is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. 2020 fortune’s world most admired companies (14th) 2019 fortune’s best places to work (15th) 2019 forbes’s one of the “best employers for diversity” 2020 fedex lac included in the gptw’s best workplaces in latin america ranking (24th) 2021 fedex mexico was included in the gptw ranking for 18th consecutive years seniorirty level mid-senior level employment type full-time job function sales and business development industries freight and package transportation j-18808-ljbffr