Overviewdirector of banquets – convention center (hot0buj5)job description – director of banquets – convention center (hot0buj5)work location: hilton tulum all inclusive resort, carretera de tulum km chemuyilresponsibilitiesoverseeing and coordinating all banquet and event activities within the convention center meeting space to guarantee flawless execution.maintaining and enhancing customer service levels to ensure ongoing guest and meeting planner satisfaction.regularly analyzing and evaluating guest satisfaction, driving continuous improvements in processes.proposing and developing strategies to expand and improve the range and quality of banquet services.optimizing sales and controlling costs, identifying opportunities to maximize profitability.fostering effective communication and collaborative relationships across all hotel departments, as well as with external clients and suppliers.ensuring staffing levels are aligned with operational demand.implementing ongoing training programs for the banquet team.leading communication meetings, ensuring follow-up and proper documentation of actions and decisions.managing team performance in accordance with company policies and procedures.recruiting, training, motivating, and developing the banquet team to achieve departmental goals.ensuring compliance with hotel security protocols, fire regulations, and all health and safety legislation.what are we looking for?A banquet director representing hilton brands always works on behalf of our guests and collaborates closely with other team members. To excel in this role, you should demonstrate the following attitudes, behaviors, skills, and values:extensive knowledge of the hotel, leisure, and service sectorsproven track record of success in managing conference and banqueting operations, including the ability to drive profitability, control costs, and foster customer loyaltystrong leadership skills to build, motivate, and lead a high-performing teamsignificant experience in conference and banqueting operations at a managerial or director level within a hotel or events centerit would be advantageous if you also possess:a degree or diploma in hotel management or a related fieldwhat will it be like to work for hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing team members are at the heart of it all!
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