*join a team recognized for leadership, innovation and diversity*:the service manager is a business owner and delivery role for hci global matrikon business.this position is responsible and accountable for the successful delivery of software, spot and recurring services for the matrikon line of business.these results are achieved through execution of the global services aop and business growth initiatives, positive engagement with the relevant hci / hps / lss functions, positive client engagement and positive employee engagement.this position directly reports to the global hci operations leader.*key responsibilities*:- own and be responsible for the revenue and profit on all software, spot and recurring service business:- ensuring contract renewals, pricing escalation while minimizing contract erosion- regular forecasting of expected revenue from software, spot and recurring services driving towards aop targets- be accountable for all contract renewals working with matrikon, hps and lss sellers to ensure:- on-time renewal of the service contracts- the expired service bank is regularly scrubbed for opportunities to get customers back on contract.service manager will engage with the appropriate selling organization to ensure these opportunities are owned by the seller- own the delivery of best-in-class services to the hci customers on all spot and recurring service business:- responsible for scheduling, staffing, delivery and high levels of customer satisfaction on spot and recurring service delivery- responsible focal point for customer advocacy and escalation*must have*:- * *ability to successfully drive growth in the service business- 3 years' experience in the matrikon / hci business, technology or equivalent- 5 years' experience in services business (expertise in the honeywell services is a plus)- good understanding customers - culture and dynamics- ability to influence by leadership- ability to forecast revenue based on front log, back log and service bank- ability to project manage service delivery of spot and recurring services- excellent customer interaction skills - the ability to interact with customers, manage their expectations and build long term relationships- fluency in english language*we value*- knowledge of matrikon product offerings- working knowledge of crm system (sap, salesforce)- strongly motivated individual, with can do attitude and drive for results- strong workflow / business process management skills- organization skills, able to multi-task and manage priorities- excellent negotiation and communication skills*additional information*:- * job id*:req*- * category*:customer experience- * location*:av.santa fe no 94,torre "a" piso 1,mexico city,ciudad de mexico,*,mexico- exempt