Join to apply for the restaurant general manager role at hyde johannesburg rosebank.
overview
hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colors and designed to encourage serendipitous connections and new discoveries around every corner. Hyde is about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. Hyde is part of ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with accor, founded in 2021. Hyde is making its big debut in mexico bringing the music and festival spirit to mexico city.
what you’ll do as restaurant general manager includes leading the restaurant team to deliver exceptional guest experiences while ensuring profitable operations and alignment with brand standards and company policies.
responsibilities
* establish, monitor, and manage budgeted revenue and net operating income, ensuring the budgeting process is accurate and efficient.
* develop and implement action plans, providing guidance and support to the restaurant/bar/outlet teams to achieve or exceed budgeted revenue and net operating income targets.
* ensure adherence to labor and expense guidelines to maintain budgeted costs and optimize profitability.
* institute and oversee service and product upgrades to maintain the restaurant's competitive edge in the market.
* lead and manage all restaurant team members, providing effective supervision and fostering a positive work environment – inspiring and motivating your team every step of the way.
* select, train, and develop all restaurant staff, exercising discretion in hiring, performance reviews, disciplinary actions, and terminations in line with company policies.
* develop and enforce restaurant-specific policies and standard operating procedures (sops), including health and safety procedures and training programs.
* promote exceptional guest satisfaction across all restaurant operations and implement guest recognition programs to encourage loyalty.
* foster a strong community presence by establishing the restaurant's identity locally and building connections within the neighborhood.
* stay focused on achieving brand goals and ensure restaurant operations align with these objectives.
* collaborate regularly with hotel leadership teams to ensure seamless and efficient restaurant operations.
* liaise with the head office teams to align on brand standards, trends, and direction, while building strong partnerships with brand and corporate stakeholders.
* prepare and submit required reports on time, including payroll, revenue, team member schedules, and action plans.
* conduct regular department meetings to discuss goals, performance, and improvement strategies.
* participate in long-term planning and contribute to ongoing initiatives that promote continuous improvement within the restaurant.
* ensure compliance with all relevant local liquor laws, health and sanitation regulations, and other legal requirements related to food and beverage operations.
* any other reasonable duties as assigned by your leader.
* on occasions, perform related tasks as needed in the spirit of providing exceptional service.
qualifications
* at least five (4) years of experience in a senior food & beverage role, preferably leading a high profile restaurant within a lifestyle brand.
* proven track record of successful hotel and/or restaurant openings with sustained success well beyond the opening phase.
* flexibility in working hours is required.
* strong team leadership, with the ability to inspire others to perform at their best.
* analytical and detail-oriented with a solution-focused approach.
* strong knowledge of health department rules and regulations, liquor laws and regulations.
* ability to multitask in a fast-paced environment with high attention to detail.
* excellent verbal and written communication; fluent in spanish and english.
* passion for hospitality and a guest-centered approach.
* ability to turn challenging situations into positive experiences for guests and team.
* strategic mindset with the ability to identify and leverage emerging trends and technology to generate revenue.
* professional demeanor with diplomacy and ethical conduct.
* highly responsible, reliable, and ethical with a reputation for honesty and integrity.
what’s in it for you
* the opportunity to join an innovative, fast-growing international group committed to building a global brand.
* a creative and rewarding work environment with opportunities for development.
* be part of a passionate team focused on creating great hospitality experiences and exploring new locations.
* a competitive package and strong development opportunities.
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