Technical support analyst l1

*about the role*:
this job will provide advanced technical support services to td synnex customers. Position will assume multiple roles during its dynamic work schedule to provide 24*7 coverage together with td synnex's support team, such roles include incident handling & response, report delivery, proactive monitoring, preventive maintenances & onsite visits. Support will be provided to a wide variety of it infrastructure technologies.
*what you'll do*:
this position will assume, during your work shift, the 24x7 monitoring of all customers subscribed to the monitoring service, reacting in the first instance to possible problems that may occur.
- monitoring service, reacting in the first instance to possible problems that may be alerted by the sama monitoring system alerted by the sama monitoring system.
- you will assume 24x7 support tasks, performing the basic follow-up of support incidents that may arrive by mail and/or telephone.
- you will actively collaborate in the attention of remote management requests from customers.
- you will support in the generation of periodic or punctual reports to customers. Due to your visibility
- you will also adopt a pre-sales position and generate business opportunities in the form of new services or products.
- you will attend specific training on products monitored, supported and/or managed.
*what we're looking for*:
- 1+ years working as an l1 support engineer.
- bachelors degree.
- network arquitecture and operative systems skills.
- firewalls, routers & switching skills.
- knowledge on aws
- network monitoring skills.
- teamwork.
- analytical skills.
- active communication skills.
*what's in it for you?*
- * elective benefits*: our programs are tailored to your country to best accommodate your lifestyle.
- * grow your career*:accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- * elevate your personal well-being*: boost your financial, physical, and mental well-being through seminars, events, and our global life empowerment assistance program.
- * diversity, equity & inclusion*:it's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- * make the most of our global organization*: network with other new co-workers within your first 30 days through our onboarding program.
- * connect with your community*: participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
at td synnex, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!