Business operations specialist job
about us
we are a leading ride-hailing company that has been redefining the industry since 2013 with innovative mobile technologies and new business verticals. Our mission is to make a positive impact on society.
job overview
we are seeking a business operations specialist who can drive growth through data-driven strategies. This role involves monitoring key performance indicators, optimizing business performance, and executing local marketing initiatives while collaborating with cross-functional teams.
key responsibilities:
* monitor and analyze core business metrics daily to identify performance gaps and growth opportunities.
* develop and test data-driven hypotheses to improve overall business performance.
* gather, clean, and analyze data from various sources to generate actionable insights.
* support the development and execution of local marketing strategies with cross-functional teams.
* drive initiatives to improve customer satisfaction and retention by acting on feedback and service gaps.
* collaborate with teams including operations, marketing, and product to align strategies and ensure execution.
* conduct market research and customer interviews to stay informed on local market dynamics.
* contribute to strategic projects and support the launch and scale of new initiatives.
requirements:
* a proven track record of driving business growth and improving metrics such as rides, gmv, and net revenue.
* strong analytical skills with experience using tools like google sheets, excel, tableau, and data studio.
* a solid understanding of customer satisfaction metrics and ability to act on customer feedback.
* experience conducting customer development and marketing research, including field surveys.
* familiarity with mvp testing and iterative business or product development.
* fluent english (spoken and written).
* proactive, goal-oriented, and highly self-motivated with strong communication and problem-solving skills.
* background in project management, business development, or product development is a strong plus.
* willingness to travel within mexico (20 to 25 percent) and occasionally abroad.
* 1 to 3 years of experience in business operations, expansion, or launching in ride-hailing, delivery, or similar tech-driven industries.
what we offer:
* a competitive salary in mxn.
* health insurance.
* opportunity to significantly impact the company and the industry as a whole.
* grow your skills and experience through challenging and rewarding work, with opportunities for advancement as the company expands.
* boundless global exposure: a catalyst for multifaceted growth.