Are you looking for an opportunity to join a highly-regarded IT development firm?
**What You'll Do**
- Documenting all correspondence, research, internal inquiries, and pertinent information in our ticketing system for Latin American Dealers.
- Communicating efficiently with other staff as needed to handle requests from Latin American customers.
- Utilizing internal systems to further education as well as attempt to replicate the software behavior that the customer may experience.
- Engaging team members for assistance and escalating to management when necessary.
- Working daily with customers to provide them with information on the scope of support and training regarding the products and services to ensure their satisfaction.
- Ability to travel once a month to provide support and training services to the client in Mexico City.
- Providing written translation between Spanish and English for all the above communications with the customer.
**What You Have**
**Must Have**:
- **3+ years of experience in customer support or a related field, preferably in the software industry.**:
- Strong phone contact handling skills and active listening abilities.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Experience in business analysis of software products is a plus
- **Familiarity with Zoho Helpdesk, Slack, Gmail, TeamViewer, and MS Remotdesktop.**:
- Familiarity with ticketing systems and customer support software.
- Experience working with SQL SSMS is a plus.
- Patience, empathy, and a genuinely customer-oriented attitude.
- Technical proficiency and ability to learn new software and systems.
- Fluent in Spanish and English, both written and spoken.
- **Willingness to provide support on-site in Mexico City once a month.**
**What You'll Gain**
- Competitive salary with regular revisions.
- Many excellent programs and benefits.
- In-house IT and English training and certifications.
- Adaptable work environment.
- International team with opportunities to work abroad.
**Job Type**: Part-time
Application Question(s):
- Are you willing to work onsite in Mexico City once a month?
**Experience**:
- Customer Support: 3 years (required)
- Zoho Helpdesk: 2 years (required)
- TeamViewer: 2 years (required)
**Language**:
- English (required)