Responsible for servicing external and internal customer needs and proactively participating in the operation processjunior- university degree - from 1 up to 3 years in a similar role is preferredkey activities and general responsibilities- receive and process orders/purchase write up - follow up in a timely matter on a production-ready date with the supplier - close communication with the team for approvals - support account managers / traders with specific accounts - answer customer inquiries - communicate issues/challenges - support sr. Trader, sales executives, and commodities/account specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into crm - work with sales/purchase contract, call off, order and delivery confirmations, and delivery notesknowledge required- experience in a customer service, and commerce, local logistics environment is preferred - proficiency in ms office - contact management systems - database software - inventory software - order processing systems preferred - thrives and works well in tied ambiguous situations and deadline pressures well - time management skills - willingness to learn - record-keeping, tracking shipping, and data analyses - high level of initiative/proactivity - extremely detail-oriented - strong organizational skills and ability to multitask - customer service mindset - very good verbal and written english communication skillhiring details- prestaciones superiores a las de ley (+vacaciones/prima vacacional, 30 días aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, pto days, entre otros) - monday to friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)- after anniversary, 1 day to be wfh- indefinite contract after training periodpowered by jazzhrpeul5rizns