Key skills business analysis and product management skill with sql jira servicenow github data analysis product management solution engineering code review secondary pythonrole summary lead support and management of ad sales affiliate sales applications ensuring high availability performance and compliance drive incident change and release management while collaborating with client teams and vendors responsibilities provide l2l3 support for ad sales systems resolve incidents requests and enhancements manage servicenowjira tickets troubleshooting and escalation coordinate with client teams for change requests releases and drbcp planning perform software installations upgrades performance tuning and capacity planning support testing requirement analysis and documentation oversee release deployments and environment maintenance from dev to prod collaborate with stakeholders for billing reporting and compliance preferred experience with packaged apps wideorbit bts net custom apps and sqloracle environments work model: on-site from monday to friday av. Paseo de la reforma #250, torre "a", piso 8, colonia juárez, alcaldía cuauhtémoc, c.p. 06600, cdmx, méxico