Senior director – iops latam
we are looking for a senior director – iops latam to lead the delivery and transformation of planning, supply chain, and customer service operations across the latam region for a major global organization.
this is a key leadership role with responsibility for driving operational excellence, transformation, and client value.
responsibilities
lead the delivery and transformation of integrated operations (planning, supply chain, and customer service) across latam
partner with regional and global leadership teams to drive business outcomes and transformation initiatives
ensure successful transition and delivery of services aligned with contractual agreements and business expectations
drive value creation through continuous improvement, innovation, and operational efficiency
own the latam p&l for the iops operations
lead and motivate high-performing teams across multiple countries
collaborate across regions to ensure integrated operations and strong partnerships
support contract management activities, including negotiations, amendments, sows, and work orders
ensure compliance with contractual obligations and service delivery standards
engage with finance, legal, and cross-functional teams to maximize value delivery
oversee reporting, performance tracking, and gain-share validation
drive large-scale transformation programs and ensure delivery within scope, timeline, and quality
qualifications & experience
15+ years of leadership experience in consumer products, retail, consulting, or business services
strong background in supply chain, planning, and/or commercial operations within cpg
proven experience leading large-scale transformation programs with multiple stakeholders
experience managing large teams (500+ ftes) in complex, global environments
strong experience working across the americas and in multicultural settings
ability to operate effectively at c-suite level and influence senior stakeholders
experience managing complex contracts (consulting, outsourcing, or it services)
strong negotiation, problem-solving, and decision-making skills
excellent communication and presentation skills in english
key competencies
strategic leadership and team management
stakeholder management and executive communication
operational excellence and continuous improvement
innovation and critical thinking
ability to manage complexity and drive results
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