Senior director - operations management
the role oversees operational excellence for large-scale contact center operations, driving strategic growth and expansion.
key responsibilities include:
* developing and executing comprehensive plans to achieve business objectives.
* reviewing and optimizing contracted commitments to ensure alignment with company goals.
* leveraging sales, solutions, and transitions to drive business expansion and revenue growth.
* establishing best-in-class operational practices to enhance customer experience and loyalty.
* meting or exceeding revenue targets through effective team leadership and decision-making.
requirements:
* a minimum of 10 years' experience in contact center operations management.
* proven track record of managing large teams in a dynamic environment.
* strong analytical and problem-solving skills with a focus on risk mitigation.
* natural leadership ability with the capacity to inspire confidence and trust.