Customer Service Agent (Remote)
Our client is a residential solar company that specializes in providing solar energy solutions to homeowners. They focus on promoting sustainable energy and have made significant strides in the solar market since their establishment.
Our client is seeking a talented and experienced Call Center Representative. The Call Center Representative will be responsible for scheduling warm lead appointments for Sales Consultants.
Responsibilities
- Obtain and update lists of individuals' contact details from internal lead CRM.
- Call active and potential clients to capture interest in free in-home consultations regarding solar benefits.
- Address clients' uncertainties and overcome objections.
- Note important details of each conversation and relay information to the Marketing Manager.
- Record all successful and unsuccessful attempts to schedule appointments.
- Attend regular team meetings for progress updates and training.
- Conduct all functions with utmost respect.
Required Experience and Qualifications
- Prior experience in a call center or related field is preferred.
- Ability to handle objections confidently.
- Familiarity with CRM software for managing lead information.
Preferred Skills
- Experience with similar roles in appointment setting or sales.
- Customer service experience in a high-volume environment.
- Familiarity with solar products or services is a plus.
Personality
- Positive and energetic demeanor.
- Highly organized with the ability to multitask.
- Proactive and a strong team player.
- Empathetic nature to effectively address client concerns.
Software & Tools
- CRM software (e.g., internal lead management system).
Schedule
9-5 EST
Salary and Benefits
Payment in USD or Local Currency according to candidate's preference.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
Services for Renewable Energy
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