*looking for a sales operations leader for a debt solution call center*
*job overview*:
the sales operational leader will be responsible for overseeing the day-to-day operations of the call center sales account, ensuring that sales targets are met and operational efficiency is optimized.
this role involves leading a team of supervisors and agents, implementing strategies to improve performance, and maintaining a high level of customer satisfaction.
salary*:$30,000 to $50,000 base salary + commissions depending on experience and performance + law benefits*
*requirements*:
- 4+ years of experience in call centers sales, with at least 2 years in a managerial role.
- proven track record in managing sales-driven call center environments and achieving sales targets.
- strong knowledge of call centers, sales, and driving performance.
- english fluent, both written and verbal.
- 1 year of similar experience.
- types 35 words per minute.
- charismatic and influential leadership abilities.
- meticulous attention to detail, and accuracy.
- excellent analytical and problem-solving skills.
- ability to handle confidential information with integrity.
- capable of working independently and as part of a team.
- can manage multiple projects simultaneously.
- effective at time-management and organizational skills.
- stays current with industry trends and advancements.
- proficient in using computers, crm software, and other relevant tools.
*key responsibilities*:
- supervise and mentor the team to ensure effective performance and development.
- develop and implement strategies to drive sales growth and improve conversion rates.
- conduct regular performance evaluations, provide feedback, and address any performance issues.
- foster a positive and motivating work environment to enhance team morale and productivity.
- monitor and analyze key performance indicators (kpis) to ensure sales targets and performance goals are met.
- conduct regular sales reviews and develop action plans to address performance gaps.
- manage day-to-day operations of the call center, including scheduling, workforce management, and quality control.
- ensure adherence to company policies, procedures, and compliance requirements.
- optimize operational processes to enhance efficiency and reduce costs.
- support and improve on quality assurance programs to ensure high levels of call handling.
- address escalated customer issues and ensure timely resolution.
- prepare and present regular reports on sales performance, operational metrics, and other key indicators to management.
- analyze data to identify trends, opportunities for improvement, and areas of concern.
- develop and deliver training programs for new hires and ongoing development for existing staff.
- identify training needs and ensure that staff receive the necessary training to perform their roles effectively.
- lead and participate in projects aimed at improving call center operations or implementing new technologies and processes.
- coordinate with other departments to ensure alignment and support for project goals.
*hours: 9 am to 6 pm mon - fri, sat 8 am to 12 pm*
tipo de puesto: tiempo completo
sueldo: $30,* - $50,* al mes
tipo de jornada:
- turno de 8 horas
lugar de trabajo: empleo presencial