Job overview
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this organization empowers companies of all sizes and industries to build robust businesses. Their comprehensive approach helps drive product adoption, prevent churn, and significantly increase renewals and expansions.
hundreds of companies utilize their software, including nearly 200 publicly traded organizations and industry leaders. They maintain a global presence with offices worldwide.
the company was awarded the excellence in engineering award in 2021 for advancements in product and engineering. They have also been recognized by forbes as one of the top 100 private cloud companies and by inc. Magazine as one of the fastest-growing private companies in america.
with a strong commitment to diversity and inclusion, they foster a culture that celebrates all individuals, regardless of race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
key responsibilities:
* leverage automation and scalable processes to effectively manage risk, drive product adoption, and ensure positive customer outcomes.
* mentor other customer success team members and assist global stakeholders in scaling the cs function throughout latin america.
* establish effective relationships with clients, delivering impactful and scalable customer experiences.
* communicate value and outcomes consistently to clients throughout the customer lifecycle.
* serve as the customer's trusted resource for best practices in a scaled, automated environment.
qualifications, skills, and key competencies:
* 1+ year(s) of experience in customer success or related customer-facing roles.
* familiarity or hands-on experience with gainsight or similar customer success platforms preferred.
* understanding of customer success principles, including customer lifecycle management and adoption strategies.
* ability to manage a large number of customers efficiently in a high-ratio model.
* strong communication and relationship-building skills.
why you'll love it here:
* we believe in success for our stakeholders—whether our teammates, clients, or shareholders—comes with a sincere focus on continuous learning, selfless teaching, and making a difference in each other's lives.
* our culture celebrates all individuals, regardless of background.
seniority levelnot applicable
employment typefull-time
job functioncustomer service
industriesstaffing and recruiting
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