Tata consultancy services is an it services, consulting and business, ensuring a level of certainty no other firm can match. Tcs offers a consulting-lead, integrated portfolio of it, bps, infrastructure, engineering and assurance services. This is delivered through its unique global network
we are looking for workforce specialist
*requirements*:
- vba macros an asset
- experience with bi, service now and genesys an asset
- ability to create reports in excel and forecast results
- attention to detail and high level of accuracy
- ability to multi-task, focus and complete reports for extended periods of time
- previous wfm at a service desk environment experience required
*tasks*:
- manage the call volume, daily attendance and program break schedules
- assist with creation if metrics and targets for services
- work closely with the operations team to analyze and help improve their delivery processes
- generate ideas for process and service improvement planning
- produce daily, biweekly and monthly internal reports
- use trends and reports to forecast requirements
- assist with projects and other duties as requested or assigned
- analytics on ticket data for automation / innovation proposals
we offer:
- up to 22,000 mxn a month based on experience.
- above law benefits: food vouchers, private medical insurance, life insurance, 30 days of christmas bonus in december
tipo de puesto: tiempo completo
sueldo: $19,000.00 - $22,500.00 al mes
beneficios:
- seguro de gastos médicos
- seguro de vida
- vales de despensa
tipo de jornada:
- fines de semana
- incluye fines de semana
- rotativo
- turno de 8 horas
lugar de trabajo: empleo presencial