Customer service - various roles
hoy
multiple customer service positions with varying requirements and responsibilities are described. The postings include educational requirements, knowledge areas, responsibilities, compensation, schedule, location, and benefits for different employers and roles.
overview
overview sections appear multiple times across postings. Roles generally involve customer service, order processing, administration, sales support, invoicing, erp/sap usage, and communication with clients and internal teams. Some postings specify english proficiency or bilingual requirements, and others mention the industry (transportation, logistics, manufacturing, retail, etc.).
responsibilities
* provide customer service support, respond to inquiries, and assist with order status, cancellations, changes, payments, refunds, and quality issues.
* process orders in erp systems (e.g., sap, oracle, ln infor) and generate related documents such as invoices and reports.
* coordinate with sales, warehouses, finance, and other departments to ensure timely delivery and accurate order processing.
* prepare and present process reports, monitor backorders, and manage shipping/planning where applicable.
* notify customers of production or delivery information, provide quotes when needed, and maintain customer data and price agreements.
* handle non-conformities, complaints, and corrective actions, including rma processing and communications with customers and account managers.
* maintain and update customer records, price lists, and documentation in salesforce, sap, or similar systems.
* support debtor control and accounts receivable activities; manage leads, projects, and competitive details.
* support inside/outside sales teams and coordinate with pricing and product teams.
qualifications
* bachelor’s degree in business, marketing or related fields where stated; some postings require high school diploma with relevant experience.
* experience in customer service, sales, or support roles; 1–3 years or more in some postings; english language proficiency required or highly desirable in many postings.
* knowledge of erp systems (sap or ln infor or similar) and ms office (excel, word, outlook).
* strong problem-solving, interpersonal, and communication skills; ability to multitask and manage time effectively.
* industry-specific requirements vary (e.g., experience in manufacturing, logistics, or transportation; pricing, invoicing, and order management in a manufacturing or distribution environment).
benefits & employment details
* salaries vary by role and location (examples: weekly salary, monthly salary ranges, or negotiable based on aptitude).
* benefits may include health insurance, retirement plans, vacation, paid time off, bonuses, life insurance, and other company-specific programs.
* work schedules often include full-time, weekends or shift work, and on-site or in-person locations depending on the posting.
what we offer (examples)
* competitive salary and performance-based incentives; corporate benefits; laptop or equipment provision; and learning opportunities.
* on-site or remote work options vary by posting; travel is not indicated in most postings.
about the employers
* postings reference global suppliers, steelcase, uline, johnson controls, and other organizations with customer service needs across manufacturing, logistics, and distribution sectors.
* eeo statements or company policies emphasize equal opportunity and inclusive hiring practices in some postings.
example postings (selected)
* customer service - languages include spanish and english; responsibilities include quoting, process orders, and notifying customers; location: mexico city region or ciudad de méxico depending on posting.
* customer service senior - focus on order processing, backorder monitoring, non-conformities, enquiries, and crm systems (salesforce/sap); requirements include bachelor’s degree and high english proficiency.
* customer service representative - steelcase store context; duties include handling 50 calls/day, order status inquiries, and multi-tasking; requires high school diploma and bilingual capability; benefits include insurance, paid time off, tuition assistance, and more.
* customer service agent / representative – uline example with salary details, bilingual requirement, and location in monterrey or apodaca; responsibilities include order processing, website navigation support, and product knowledge.
notes
johnson controls posting includes a note that pregnancy or hiv testing is not a requirement for admission, permanence or promotion. Several postings include explicit references to ethical hiring and no discrimination commitments.
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