1 week ago be among the first 25 applicantsdirect message the job poster from excis compliancesenior it-recruiter at excis compliance ltd.we’re hiring as a desktop support technician at durango, mexico!Job title: desktop support technician l2 (dispatch hiring)travel required: yes – up to 150 miles between offices (mileage reimbursed per policy)hourly rate: 25.50 usd for the first hour- 25.50 usd for every hour thereafterexcis is a global it support leader globally, driven by innovation and collaboration. We’re looking for a proactive desktop support technician to manage hardware, software, and it assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.we foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex it challenges to celebrating wins together, we put our people first.start your journey with excis and grow with us!What you’ll do:• provide it support for incidents, service requests, and general queries via phone, remote access, email, and onsite visits; resolve issues using servicenow and document actions accordingly.• deploy and maintain it equipment (pcs, laptops, cisco phones, mobile devices, etc.), support application rollouts, perform asset management, and act as a liaison between it operations, customers, and external service providers.• perform reporting and management tasks, including escalation handling, sla adherence tracking, knowledge sharing, and maintaining internal it processes and documentation.what you need:3–5 years of experience in it support rolesproficiency with windows 10, macos, and microsoft office suiteimaging and deploying windows osunderstanding of basic networking concepts (tcp/ip, ethernet, windows networking)experience supporting networked printers and av systemsfamiliarity with asset management and inventory trackingoutstanding customer service and interpersonal communication skillsstrong organizational and multitasking abilitiesability to lift and move equipment up to 50 lbsmust have a valid driver’s license and access to a personal vehiclewhy join us?This is a hands-on role in a collaborative environment where your contributions directly impact user satisfaction and operational success. You'll work with a diverse team and have the opportunity to expand your technical knowledge while supporting a variety of technologies and users.seniority levelseniority levelassociateemployment typeemployment typefull-timejob functionjob functioninformation technologyindustriesit services and it consultingreferrals increase your chances of interviewing at excis compliance by 2xsign in to set job alerts for “desktop support technician” roles.we’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of ai.
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