Customer service representative
ayer
thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
main responsibilities
* to launch sales order into production, no non conformities
* to collect auditable documents for each po
* to acknowledge po to customer 48 hours maximum
* to push to have executable orders
* to launch sales order into production according to customers’ requirements, no icares with cs root cause
* to invoice pos with correct data
* consistency of information: backlog, vista & po status
* backlog reports for salesop & sales team
* to report forecast accuracy
* to report accurate figures for pbr forecast review
requirements
* university degree - business administration, international relations
* fluent english
* office, excel, outlook, powerpoint, oracle (optional)
* previous experience in similar position
* customer oriented, effective communication skills, patience, problem solving, empathy, negotiation skills, self-control, long term relationship developer to foster loyalty in customers, responsiveness, etc
customer service jr
ayer
job id: 29723- location: cuautla, mx
customer service jr
job id:29723
location:mx-mo-cuautla-vitesco ii
salary classification:10
shape tomorrow with us. Join us now.
join vitesco technologies, a leading international developer and manufacturer of state-of-the-art powertrain technologies for sustainable mobility as customer service jr
the world is changing, and it is in our hands to make a difference. We are determined to develop clean and sustainable mobility. We are committed to find new ways for leading technologies and systems. Our network culture and diverse, inclusive and equitable organization enables us to drive future innovations. With smart system solutions and components for electric, hybrid and internal combustion vehicles to make mobility clean, efficient and affordable. With headquarters in regensburg, germany. we employ almost 40,000 people at around at 50 locations worldwide.
our company values define on how we collaborate within our company:
passionate: we are dedicated to bring in our experience responsibly.
partnering: we work collaboratively and respectfully to reach shared success.
pioneering:curiosity and courage inspire our daily work.
the customer service jr is responsible for customer requirements such as ppap, apqp, 8d process. Key figure to monitor and keep customer scorecards
his/her main responsibilities are:
* administration of customer rejects
* leading structure problem solving and reporting
* key figure in change management process in front of customer
* leading the accomplishment of customer specific requeriments
required profile:
* industrial engineering, electronic engineerig, similar
* 2 years experience in automotive industry
* operations, testing, process
* team working
* international experience prefered with foreing people
* english advanced
it is also prohibited to request medical certificates of non-pregnancy and human immunodeficiency virus (hiv) or any other status protected by the laws of the country or any other that have the purpose or result of hindering, restricting, preventing, impairing or nullifying the recognition, enjoyment or exercise of human rights and freedoms. In vitesco technologies we are open to provide reasonable accommodations to people with disabilities to support the hiring process so we invite all our applicants to inform us of the above in order to manage the appropriate. All of the above does not define a requirement for admission, permanence or promotion in employment.
working time: full time
business unit: americas
department: o am cua quality qmpp
your contact partner: jose alberto valverde
vitesco technologies is a leading international developer and manufacturer of state-of-the-art powertrain technologies for sustainable mobility. With smart system solutions and components for electric, hybrid and internal combustion drivetrains, vitesco technologies makes mobility clean, efficient, and affordable. The product range includes electrified drivetrain systems, electronic control units, sensors and actuators, and exhaust -gas aftertreatment solutions. In 2021, vitesco technologies recorded sales of €8.3 billion and employs around 37,000 employees at about 50 locations worldwide. Vitesco technologies is headquartered in regensburg, germany.
ayer
as a bilingual call center agent, you will play a crucial role in providing top-notch customer support to our diverse clientele. Your excellent language skills in both english and spanish will enable you to effectively assist customers, resolve inquiries, and offer solutions, ensuring a seamless customer experience.
key responsibilities:
* handle inbound and outbound customer calls professionally and efficiently in both english and spanish.
* address customer inquiries, concerns, and requests, striving to exceed their expectations.
* document customer interactions and details accurately in our systems.
* collaborate with team members to find solutions and optimize processes.
* uphold high standards of service quality and customer satisfaction.
qualifications:
* fluency in both written and spoken english and spanish.
* excellent communication skills and an empathetic approach to customer interactions.
* strong problem-solving abilities and a proactive attitude.
* prior experience in a call center or customer service role is a plus.
* proficiency in using computer systems and customer management software.
why join us:
* competitive salary.
* opportunity for career growth and development within a supportive environment.
* dynamic and diverse team that values collaboration and excellence.
* chance to interact with a wide range of customers and make a positive impact.
application:
to apply, please submit your updated resume and a cover letter highlighting your relevant experience and language proficiency. We look forward to welcoming you to our team and working together to achieve excellence in customer service.
note: rem zen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin.
ayer
vacante para la empresa cs enterprises at connectnet en cuernavaca, morelos:
bilingual customer service agent (home office) no prior experience required
job summary: as a bilingual customer service agent, you will be the vital link between the company and spanish and english-speaking customers, providing effective solutions and an exceptional experience.
key responsibilities: - customer service: respond to customer queries and requests. - bilingual communication: communicate fluently in both english and spanish, translating when necessary. - problem solving: identify and resolve customer issues effectively. - data recording: maintain accurate records of customer interactions. - customer education: provide information about products/services. - internal collaboration: work with other departments to address customer issues.
requirements: - bilingual fluency - communication skills: excellent interpersonal communication and empathy. - problem solving: ability to find solutions. - flexibility: availability for rotating schedules and weekends.
compensation: - attractive and competitive salary - statutory and superior benefits - savings fund - performance bonuses - home office (remote job) - 100% paid training - if you are a student, we respect your school schedules. Both part-time and full-time positions are available.
nivel de educación deseada: media superior
nivel de experiencia deseada: nivel inicial
función departamental: atención al cliente
industria: call centers / telemarketing
habilidades: inglés, english, b2 english, fluent english, customer service
early career solution customer service north america
ayer
thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
early career solution customer service north america
cuernavaca, morelos (hybrid)
position summary
thales is looking for an early career solution customer service north america who will be responsible to coordinate the order processing with appropriate solution sales, project managers, sales operations and finance teams and takes total ownership on customers' orders from the purchase order receipt to the delivery and invoicing.
in this position, you will also be responsible for customer satisfaction and service excellence in terms of order processing and follow-up from the customer point of view and support mobile connectivity services solutions strategy and business execution.
key areas of responsibility
* check customer’s purchase orders and translate to thales’ erp prj (projects) om (order management) modules system to allow treatment from project managers and finance controller
* organize kick-off meetings (engagement review) at purchase order receipt for large or non-recurrent projects with all solution actors (solution sales, project manager and finance controller), and if would be the case with logistics, purchasing and/or business efficiency teams.
* ensure that all documentation (3s pack and approvals, purchase order/contract, quotation & commercial proposal) have been sent by solution sales.
* act as the main interface between solution sales, project manager and finance controller.
* responsible for compiling reports for the entire business entity for key business partners’ review
* work with other business units’ customer service to ensure cohesive levels of service for cross-selling solutions.
minimum qualifications
* bachelor’s degree in international business, administration or similar.
* minimum 1 year working experience in customer service or related field.
* fluency and a proficient level of business english.
* experience with sales administration and logistics including incoterms (international commerce terms), payment terms, taxes, and customs rules.
* able to work in complex administrative structures.
* customer oriented, organized and detail oriented, team player with strong interpersonal communication, excellent oral & written communication.
if you’re excited about working with thales, but not meeting the requirements for this position, we encourage you to join our talent community!
what we offer
* thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
* elective health and dental plans.
* company paid holidays, vacation days, and paid sick leave.
* company provided life insurance.
* training pathway
why join us?
say hi and learn more about working at thales _click here_.
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