Network video engineer (enterprise video & collaboration)role summarythe video network engineer is responsible for the design, implementation, support, and optimization of enterprise video collaboration services across on-prem, cloud, and hybrid environments.this role focuses on video conferencing infrastructure, real-time media performance, and network optimization, ensuring high-quality video experiences across meeting platforms, endpoints, and integrated network services.the engineer will collaborate closely with network, security, and collaboration teams to deliver scalable, secure, and resilient video solutions.
(on-prem or remote position)general responsibilities- support day-to-day operations of video conferencing platforms and infrastructure- deploy and maintain enterprise video solutions (on-prem, cloud, hybrid)- troubleshoot video quality issues (latency, jitter, packet loss, resolution degradation)- monitor video performance and user experience (qoe/qos)- participate in video platform migrations and upgrades- maintain network diagrams, video architecture documentation, and runbooks- collaborate with network teams on bandwidth, routing, and qos policies- provide support for video endpoints, meeting rooms, and telepresence systems- perform root cause analysis for video-related incidents- follow itil processes (incident, problem, change management)core technical responsibilitiesvideo & media infrastructure- microsoft teams rooms & video interop services- telepresence management suite (tms)- zoom rooms (preferred)- video endpoints (cisco, poly, logitech, etc.)network & real-time media- strong understanding of:- rtp / srtp (media streams)- sip / h.323 signaling- nat traversal, stun, turn, ice- deep knowledge of:- qos (dscp, traffic shaping, prioritization)- wan/lan optimization for video traffic- multicast (where applicable)- bandwidth constraints and congestion- familiarity with sd-wan and cloud networking for video workloadsvideo endpoints & meeting rooms- deployment and support of:- conference room systems (teams rooms, webex rooms)- integration with:- av fundamentals (basic):- audio/video signal flow- hdmi/usb integrationcloud video & collaboration- microsoft teams (meetings, video optimization)- zoom platform (preferred)security & identity- secure media traversal (firewalls, sbcs)- integration with identity platforms (azure ad / o365)monitoring & troubleshooting tools- experience with:- rtmt / webex control hub / teams admin center- network monitoring tools (solarwinds, prtg, etc.)- analyze:- call quality metrics (mos, jitter, packet loss)- endpoint diagnostics and logsoptional experience (is a plus)- service now (ticketing tool)- cucm- expressway (mra, 3rd party sip connectors)- cisco voice gateway- cisco session border controller (cube)- variphy- ir (integrated research) monitoring tool- informast - familiarity with multicast- phoneview- esx v-center- veeam- cabling and punch down tools / fluke testersqualificationseducation- bachelor's degree preferred or equivalent experience- itil / itsm familiarity preferredexperience- 3–5 years supporting:- real-time media over ip networks- experience in msp or enterprise environments- strong troubleshooting skills in video + network domains- hands-on with cisco, microsoft teams, or zoom ecosystemspreferred certifications- microsoft teams / collaboration certificationsprofessional skills- fluent english language skills required: verbal and written communication.
- self-motivated and disciplined.
- strong investigative and analysis skills.
- strong technical and process design and implementation skills.
- strong communication and presentation skills along with the ability to work in a highly collaborative environment.
- strong customer focused and ability to manage customer expectations.medical, dental, and life insurance.
savings fund, vacations bonus, christmas bonus, grocery bonus, annual bonus.ptosvacationdays.save on commutepaid office parking.discount programsmedical-related discounts.sponsored eventsteam social events and christmas dinner.sport activityjoin your colleagues in various sports activities in the area.eat & drinkenjoy a kitchen stocked with drinks, coffee, and snacks.
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