We are seeking a *senior business analyst* to join our team.
In this role, you will be pivotal in providing user support and facilitating communication between users and development teams. Your insights will help drive product improvements and enhance user experiences. If you are ready to take the next step in your career, we want to hear from you!
*responsibilities*
- provide l2 user support and collaborate with l1 for solutions
- partner with development and salesforce teams to resolve bugs
- maintain and update documentation for new releases
- analyze user feedback and product kpis for insights
- prepare triage sessions and document outcomes
- support launch readiness and change management efforts
- manage communication to end users about new features
- collaborate with ux and gpo scaled operations on enhancements
- lead efforts in documenting and organizing project requirements
*requirements*:
- minimum of 3 years’ experience in business analysis
- proven leadership experience in user support roles
- experience participating in product launch projects
- experience with sap guided buying and ariba
- familiarity with salesforce platform
- strong analytical skills in data analysis and reporting
- excellent oral and written communication skills
- ability to work independently and be proactive
- strong organizational and project management skills
*we offer*
- career plan and real growth opportunities
- unlimited access to linkedin learning solutions
- international mobility plan within 25 countries
- constant training, mentoring, online corporate courses, elearning and more
- english classes with a certified teacher
- support for employee’s initiatives (algorithms club, toastmasters, agile club and more)
- enjoyable working environment (gaming room, napping area, amenities, events, sport teams and more)
- flexible work schedule and dress code
- collaborate in a multicultural environment and share best practices from around the globe
- hired directly by epam & 100% under payroll
- law benefits (imss, infonavit, 25% vacation bonus)
- major medical expenses insurance: life, major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- grocery coupons
- 30 days december bonus
- employee stock purchase plan
- 12 vacations days plus 4 floating days
- official mexican holidays, plus 5 extra holidays (maundry thursday and friday, november 2nd, december 24th & 31st)
- monthly non-taxable amount for the electricity and internet bills
epam is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.