Technical customer success manager job description
the dynamic technical customer success manager will guide retail clients through their journey with our advanced retail planning saas platform.
key responsibilities
* client onboarding & adoption: comprehensive onboarding and training initiatives to accelerate product adoption.
* strategic partnership: cultivate deep, long-term relationships with client stakeholders.
* value realization: collaborate with clients to define and track their retail planning goals.
* proactive engagement: monitor platform usage data to identify potential risks and growth opportunities.
* growth & expansion: strategically manage the renewal process and identify opportunities for upsell and cross-sell.
* product influence: serve as the voice of the customer internally, gathering valuable feedback to influence our platform's roadmap.
requirements
* retail operations expertise: 3+ years of experience in retail planning operations.
* client engagement background: 2-5 years of proven experience in customer success or related roles.
* analytical acumen: exceptional analytical and problem-solving skills.
* communication & collaboration: ability to manage complex client projects and communicate technical concepts clearly.
* organizational prowess: meticulous attention to detail and superior organizational skills.
* language: fluent in english.