Location: on site in mexico city, cdmx, mexico
employment type: full-time
why this role matters
missionhires is seeking a head of central america (fintech) to launch, scale, and own growth across central american markets. You will drive end-to-end market strategy, p&l, partnerships, customer acquisition and retention, pricing, cx, and team leadership. Reporting to the chief commercial officer, you will be the internal and external face of central america, building a high-performing regional team, forging trust-based relationships with diaspora communities and commercial partners, and continuously improving performance through data-driven experimentation. Preference for mexico-based candidates; international travel required.
how you'll contribute
* define and execute the vision, strategy, and go-to-market plan for central america (sending and receiving markets)
* own market p&l, delivering growth, unit economics, and profitability targets
* design and iterate customer acquisition, retention, pricing, and lifecycle strategies with a test-and-learn approach
* monitor and interpret growth, operational, and financial metrics to optimize execution and outcomes
* conduct user research and competitive analysis to recommend product and experience improvements
* build, deepen, and scale partnerships with diaspora communities and commercial partners across central america
* serve as the external and internal face of central america, representing the market to leadership and stakeholders
* collaborate cross-functionally with customer service, finance, tech, legal, compliance, and people ops to unblock execution
* establish and improve scalable growth tactics, processes, and playbooks for multi-country expansion
* hire, lead, coach, and retain a diverse, high-performing regional team of growth managers
* set clear goals, timelines, and operating rhythms for the regional team and hold teams accountable
* report progress, insights, and needs to executive leadership with data-backed recommendations
* travel internationally to meet banks, regulators, disbursal partners, internal teams, and customers
what makes you a great fit
* 7–15 years of experience in fast-paced, high-growth environments (e.g., startups, consulting or finance)
* proven track record launching and scaling markets with full ownership of growth and profitability (p&l)
* experience building, developing, and leading multi-regional teams
* advanced stakeholder management and partnership-building skills, including work with diaspora communities and commercial partners
* strong analytical skills with demonstrated ability to make data-driven decisions and run test-and-learn experiments
* understanding of the central american regulatory landscape; financial regulation experience is advantageous
* ability to travel internationally on a periodic and ad-hoc basis
* excellent cross-functional collaboration skills across customer service, finance, tech, legal, compliance, and people ops
* execution-oriented with an 'own it' mindset; able to take ideas from concept to implementation
* mission-oriented and passionate about tech for good and positive community impact
* organized, systems-driven work style suited to a scrappy startup environment
* outgoing relationship-builder with strong communication and presentation skills
* driven and comfortable operating in a fast-paced, target-oriented environment