Overview
we are seeking a account manager & account executive to balance relationship management with new business acquisition. This role is 60% farming (nurturing and growing existing accounts) and 40% prospecting & closing (converting prospects into new clients).
account management - farming (60%)
* relationship ownership: serve as primary point of contact for assigned client accounts, becoming their trusted technology advisor
* account growth: identify and develop expansion opportunities within existing accounts (additional projects, new departments, enhanced services)
* client success: conduct regular check-ins, business reviews, and strategic planning sessions with current clients
* issue resolution: monitor client satisfaction and proactively address any concerns or challenges
* collaboration: partner with delivery teams to ensure project success and identify future technology needs
* contract management: manage renewals and negotiate expanded scopes of work
* referral generation: leverage satisfied clients for referrals and introductions to new prospects
* account analytics: track and report on account health metrics and growth opportunities
business development - prospecting & closing (40%)
* lead conversion: transform qualified leads and prospects into signed contracts
* discovery & needs assessment: conduct thorough discovery calls to understand client pain points and requirements
* solution presentation: deliver compelling presentations that connect technical solutions to business outcomes
* proposal development: collaborate with technical teams to create accurate project scopes and competitive proposals
* contract negotiation: navigate pricing discussions, terms, and project timelines to successful closure
must have
* 3-5 years b2b account management and sales experience
* previous work at software development companies (internal products or client services)
* strong it background and understanding of agile development practices
* advanced written and verbal english communication skills
* executive presence and ability to present to c-level stakeholders
* proven track record growing accounts and closing new business
nice to have
* project management experience
* technical background with modern development technologies
* enterprise account experience ($100k+ contracts)
* existing industry network
benefits
* paid time off (pto)
* u.s. Holidays
* training
* udemy free premium access
* mentored career development
* free english courses
* profit sharing
* $us remuneration
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