Director of operations
hoy
about cashera capital
cashera capital is a financial services and investment management firm focused on providing innovative capital solutions to businesses. We are expanding our operations in mexico city and seeking a highly driven and strategic director of operations to lead our regional office and support our u.s.-based leadership team.
position overview
the director of operations will oversee day-to-day business operations, ensuring efficiency, compliance, and alignment with the company's strategic objectives. This role requires strong leadership, operational expertise, and the ability to build and manage a high-performing team in mexico city while coordinating closely with executives in the united states.
key responsibilities
* lead and manage all operational functions in mexico city, including back-office, finance, hr, and administrative support.
* develop, implement, and optimize operational policies, workflows, and procedures to ensure efficiency and scalability.
* oversee recruitment, onboarding, and training of staff to build a strong local team.
* ensure compliance with local labor laws, financial regulations, and company standards.
* manage vendor relationships, office administration, and technology infrastructure.
* partner with u.s. leadership to align operational strategy with overall business objectives.
* provide regular reporting on kpis, budgets, and operational performance.
* drive process improvements, risk management, and quality assurance across functions.
* support business growth initiatives, including client service operations and cross-border collaboration.
qualifications
* bachelor's degree in business administration, finance, operations, or related field (mba preferred).
* 7+ years of experience in operations management, preferably within financial services, fintech, or capital markets.
* proven leadership skills with experience building and managing teams.
* strong knowledge of compliance, regulatory requirements, and hr practices in mexico.
* excellent organizational, problem-solving, and decision-making skills.
* bilingual: fluent in english and spanish (written and spoken).
* ability to travel occasionally to the united states for training and leadership meetings.
what we offer
* competitive compensation package.
* opportunity to establish and lead cashera capital's mexico city operations.
* dynamic and collaborative work environment.
* career growth and leadership development opportunities.
director of project operations
hoy
job description
we are seeking a highly skilled and experienced director of project operations to lead our project management efforts. The ideal candidate will have a strong understanding of project management principles, excellent organizational and time management skills, and the ability to effectively communicate with multiple stakeholders.
responsibilities
* manage project requirements, maintain project roadmaps, and coordinate team activities.
* create governance collateral and run weekly/monthly calls with stakeholders.
* manage project performance to meet and exceed goals.
* communicate clearly with multiple stakeholders and set appropriate expectations.
* work closely with designers, engineers, operations, sales, marketing, and other internal teams to meet business objectives.
* lead the planning and implementation of it projects from initiation to closure.
* define project scope, goals, and deliverables in collaboration with stakeholders.
* create and maintain detailed project documentation including schedules, risk assessments, and status reports.
* coordinate cross-functional teams, ensuring alignment and timely delivery.
* identify and mitigate project risks and issues.
required skills and qualifications
* bachelor's degree in computer science, engineering, business, or related field.
* 8+ years of experience as a project manager.
* experience working in it projects.
* strong understanding of software development life cycles (agile, scrum, waterfall).
* excellent organizational and time management skills.
* strong interpersonal and communication skills.
* proficient with project management tools (e.g., jira, trello, asana, ms project).
* pmp, prince2, or scrum certifications are a plus.
benefits
* opportunity to work on high-impact projects.
* collaborative and dynamic work environment.
* professional growth and development opportunities.
others
please note that this is a full-time position, and the candidate must be willing to work from our office 1-2 days per week in cuauhtemoc. English language proficiency is required, and pmp certification is a plus.
director of brand strategy
hoy
marketing director position
we are seeking a highly skilled marketing director to lead our marketing efforts and drive business growth.
* this role involves developing and implementing comprehensive marketing strategies aligned with company objectives.
* the ideal candidate will have experience in technology or it hardware marketing and possess a proven track record of success in this field.
bachelor's degree in marketing, business, or related field; mba preferred.
the successful candidate will be responsible for:
* maintaining brand consistency across all marketing channels and materials.
* oversight of website content, seo/sem strategies, and social media presence.
* managing email marketing campaigns and lead nurturing programs.
* directing the development of marketing collateral including product sheets, case studies, and white papers.
* analyzing market trends, customer needs, and competitor activities to inform marketing strategies.
prioritizing tasks and managing multiple projects simultaneously is essential for this role. The successful candidate will have excellent communication and project management skills.
we offer a competitive salary and benefits package to the right candidate. If you are a motivated and experienced marketing professional looking for a new challenge, please submit your application.
director of strategic growth
hoy
job overview
as a commercial director, you will oversee the full commercial lifecycle of north american customers, including quotations, contract reviews, pricing, and negotiations.
* manage the commercial lifecycle for north american customers, encompassing quotations, contract reviews, pricing, and negotiations.
* establish and maintain strong client relationships through regular communication, business visits, and technical-commercial engagement.
* collaborate with engineering, production, and finance teams to develop customized proposals aligned with client requirements and internal capabilities.
* ensure compliance with north american customer standards and expectations on transformer product design, delivery schedules, and contractual terms.
* monitor market trends and competitors to refine go-to-market strategies and improve win rates.
* facilitate smooth collaboration between mexico-based operations and u.s. customer accounts, including support for factory audits and technical clarifications.
* oversee post-sales contract execution to ensure timely delivery, quality assurance, and customer satisfaction.
director of training and development
hoy
we are seeking an exceptional learning manager to drive the development of our training programs.
the ideal candidate will have a proven track record in designing and implementing effective training strategies, with a strong ability to analyze training needs and develop targeted solutions.
as a key member of our team, you will be responsible for establishing and optimizing our terminal training system, developing annual training plans, and researching training needs to design and develop relevant courses.
you will also be responsible for organizing and managing various ff training programs, evaluating their effectiveness, and building a team of training instructors and maintaining external training resources.
in addition, you will promote the construction of agent headquarters learning organizations and enhance country training participation, as well as complete other tasks assigned within the group.
to succeed in this role, you will require a bachelor\'s degree or above, preferably in hr resource management, education, or a related field. You should have at least 5 years of training experience, including 3 years of team management experience and 3 years of experience in large enterprises.
key skills include excellent communication, coordination, organizational planning, and team management skills, as well as a strong sense of responsibility, strong learning ability, and adaptability to fast-paced work environments.
a background in the mobile phone industry is highly desirable, as is experience using advanced excel and powerpoint, as well as fluency in spanish and english.
director of media strategy & data
hoy
medios on : dv360, cm360, sa360, meta ads manager, tiktok ads manager, the trade desk, mediamath, amobee, google ads
senior director of professional services, latam
cuauhtemoc, distrito federal corex corp
ayer
senior director of professional services (latam)
(remote)
at corex we\'re on a mission to build the world\'s greatest servicenow consultancy, creating transformative solutions that shape how enterprises evolve their businesses and drive success through every technology era.
we\'re currently seeking a senior director, professional services – latam, passionate about driving growth, leadership, and strategic vision.
at corex, we\'ve embarked on the next phase of our company\'s growth, transitioning to a scaling stage. We seek a high-caliber "done it before," "hungry & humble" professional to partner with the latam leadership staff and become instrumental towards the achievement of our vision with self-belief and intrinsic mission alignment.
in this role, you\'ll lead the evolution of our latam-based services teams on a "full value chain" capacity (advise, implement & operate – ps\'s), accelerating our customers\' time to value and becoming obsessed with delivering customer outcomes. As a transformational leader, you\'ll develop a high-performing squad known as the "best" of its class. Reporting to the global coe head, you\'ll be an active customer success evangelist and the accountable leader for all aspects of our professional services practice, including services account expansion, delivery, and operations.
kindly note that our current focus is on candidates located in mexico city or monterrey.
as a director of professional services, you\'ll focus on:
* helping our customers realize the value of their investment, driving world-class growth and customer retention, and turning them into raving fans.
* driving growth through strong execution practices. Success equals hitting revenue, customer satisfaction, and employee satisfaction targets.
* leading, motivating, and building a high-performing services team and making them leading experts in the industry.
* showcase our expertise to accelerate go-to-market efforts, current account success, and expansion. As an evangelist of our brand, you inspire others to share and tell our accomplishments.
* our mission, vision, values, and leadership traits are at the center of our strategy. We like working with incredible, driven, talented individuals like you.
success pillars for the role:
1. Lead strategy
* influence the regional vision to define the overall strategy, including long-term goals.
* drive growth, profitability, and value for people, customers, and shareholders.
* develop and implement scalable and efficient strategies to ensure consistent results and exponential growth.
* inspire a team of high-performing individuals and enable life-changing career opportunities.
2. Build great talent & teams
* attract, retain, and develop world-class talent. Scale and grow a world-class, multi-disciplinary services organization.
* cultivate a high-performing, agile, one-team culture.
* set the foundation for an industry-focused servicenow professional services practice.
3. Execute with excellence
* implement, standardize, and continually improve critical processes to ensure our customers have a consistent, reliable, and high-value journey.
* collaborate internally with functional areas, sales, partner management, and the center of excellence staff to drive a customer-centric, "single front" experience to our customers
* alignment with executive and sales objectives, standards, and practices from day one.
* own the professional services p&l. Manage revenue, profitability, utilization, margin, engagement health, and adoption metrics across our customer base.
4. Win in the marketplace
* drive the sales and marketing strategy to define go-to-market strategies and portfolio offerings that meet the evolving needs of our customers as they mature in their servicenow adoption.
* collaborate with the servicenow customer outcomes team & field organizations to develop and execute strategies to scale our operations, ensuring high levels of customer satisfaction.
* become a trusted partner to our customers at an executive level.
* influence marketing efforts to drive unique branding that creates interest and stickiness with clients, evaluators, and media.
* drive deal growth size, win rate, pipeline increase & backlog through an industry focus, consistent delivery, and top sales talent & acumen.
experience & requirements:
* proven direct experience building a professional services practice in an enterprise setting, generating revenues of $30m+.
* enterprise client experience and network, having led projects and service delivery units with local and global aaa clients (such as: femsa, cemex, banorte, liverpool, bimbo, grupo méxico, etc.).
* strong cultural fit with our company\'s values and objectives.
* stable and continuous past employment tenures.
* clear and objective understanding to grasp the business needs of our clients and prospects, demonstrating sensitivity and empathy to their business objectives and challenges.
* flexibility to adapt to the timelines of our clients and prospects.
* possessing negotiation skills and emotional intelligence that enable win-win negotiations, with the client and provider on equal footing.
* being a believer in cross-team/department collaboration to achieve organizational goals—not working in silos—and more importantly, being a true practitioner of this mindset to instill it in the teams they lead.
* having the experience and ability to build long-term client relationships that lead to ongoing business, not just through repeat purchases, but also through client referrals to other organizations.
* travel requirement: must be available to travel approximately 20% of the time.
* location: cdmx or monterrey, n.l.
* competitive compensation package
* performance bonus
* health insurance
* generous paid time off
* birthday day off
* extended parental leave
* wellness programs
about corex
at corex, we're on a mission to empower customers to harness the power of servicenow, unlocking trapped value in their business operations – from customers and suppliers to finance, supply chain, and procurement orgs. Powered by servicenow since 2009, we're building a best-of-the-best ecosystem team and uniting talented professionals who want to be part of something special.
senior director of professional services, latam
cuauhtemoc, distrito federal corex corp
ayer
senior director of professional services (latam)
(remote)
at corex we\'re on a mission to build the world\'s greatest servicenow consultancy, creating transformative solutions that shape how enterprises evolve their businesses and drive success through every technology era.
we\'re currently seeking a senior director, professional services – latam, passionate about driving growth, leadership, and strategic vision.
at corex, we\'ve embarked on the next phase of our company\'s growth, transitioning to a scaling stage. We seek a high-caliber "done it before," "hungry & humble" professional to partner with the latam leadership staff and become instrumental towards the achievement of our vision with self-belief and intrinsic mission alignment.
in this role, you\'ll lead the evolution of our latam-based services teams on a "full value chain" capacity (advise, implement & operate – ps\'s), accelerating our customers\' time to value and becoming obsessed with delivering customer outcomes. As a transformational leader, you\'ll develop a high-performing squad known as the "best" of its class. Reporting to the global coe head, you\'ll be an active customer success evangelist and the accountable leader for all aspects of our professional services practice, including services account expansion, delivery, and operations.
kindly note that our current focus is on candidates located in mexico city or monterrey.
as a director of professional services, you\'ll focus on:
* helping our customers realize the value of their investment, driving world-class growth and customer retention, and turning them into raving fans.
* driving growth through strong execution practices. Success equals hitting revenue, customer satisfaction, and employee satisfaction targets.
* leading, motivating, and building a high-performing services team and making them leading experts in the industry.
* showcase our expertise to accelerate go-to-market efforts, current account success, and expansion. As an evangelist of our brand, you inspire others to share and tell our accomplishments.
* our mission, vision, values, and leadership traits are at the center of our strategy. We like working with incredible, driven, talented individuals like you.
success pillars for the role:
1. Lead strategy
* influence the regional vision to define the overall strategy, including long-term goals.
* drive growth, profitability, and value for people, customers, and shareholders.
* develop and implement scalable and efficient strategies to ensure consistent results and exponential growth.
* inspire a team of high-performing individuals and enable life-changing career opportunities.
2. Build great talent & teams
* attract, retain, and develop world-class talent. Scale and grow a world-class, multi-disciplinary services organization.
* cultivate a high-performing, agile, one-team culture.
* set the foundation for an industry-focused servicenow professional services practice.
3. Execute with excellence
* implement, standardize, and continually improve critical processes to ensure our customers have a consistent, reliable, and high-value journey.
* collaborate internally with functional areas, sales, partner management, and the center of excellence staff to drive a customer-centric, "single front" experience to our customers
* alignment with executive and sales objectives, standards, and practices from day one.
* own the professional services p&l. Manage revenue, profitability, utilization, margin, engagement health, and adoption metrics across our customer base.
4. Win in the marketplace
* drive the sales and marketing strategy to define go-to-market strategies and portfolio offerings that meet the evolving needs of our customers as they mature in their servicenow adoption.
* collaborate with the servicenow customer outcomes team & field organizations to develop and execute strategies to scale our operations, ensuring high levels of customer satisfaction.
* become a trusted partner to our customers at an executive level.
* influence marketing efforts to drive unique branding that creates interest and stickiness with clients, evaluators, and media.
* drive deal growth size, win rate, pipeline increase & backlog through an industry focus, consistent delivery, and top sales talent & acumen.
experience & requirements:
* proven direct experience building a professional services practice in an enterprise setting, generating revenues of $30m+.
* enterprise client experience and network, having led projects and service delivery units with local and global aaa clients (such as: femsa, cemex, banorte, liverpool, bimbo, grupo méxico, etc.).
* strong cultural fit with our company\'s values and objectives.
* stable and continuous past employment tenures.
* clear and objective understanding to grasp the business needs of our clients and prospects, demonstrating sensitivity and empathy to their business objectives and challenges.
* flexibility to adapt to the timelines of our clients and prospects.
* possessing negotiation skills and emotional intelligence that enable win-win negotiations, with the client and provider on equal footing.
* being a believer in cross-team/department collaboration to achieve organizational goals—not working in silos—and more importantly, being a true practitioner of this mindset to instill it in the teams they lead.
* having the experience and ability to build long-term client relationships that lead to ongoing business, not just through repeat purchases, but also through client referrals to other organizations.
* travel requirement: must be available to travel approximately 20% of the time.
* location: cdmx or monterrey, n.l.
* competitive compensation package
* performance bonus
* health insurance
* generous paid time off
* birthday day off
* extended parental leave
* wellness programs
about corex
at corex, we're on a mission to empower customers to harness the power of servicenow, unlocking trapped value in their business operations – from customers and suppliers to finance, supply chain, and procurement orgs. Powered by servicenow since 2009, we're building a best-of-the-best ecosystem team and uniting talented professionals who want to be part of something special.
senior director of professional services, latam
cuauhtemoc, distrito federal corex corp
ayer
senior director of professional services (latam)
(remote)
at corex we\'re on a mission to build the world\'s greatest servicenow consultancy, creating transformative solutions that shape how enterprises evolve their businesses and drive success through every technology era.
we\'re currently seeking a senior director, professional services – latam, passionate about driving growth, leadership, and strategic vision.
at corex, we\'ve embarked on the next phase of our company\'s growth, transitioning to a scaling stage. We seek a high-caliber "done it before," "hungry & humble" professional to partner with the latam leadership staff and become instrumental towards the achievement of our vision with self-belief and intrinsic mission alignment.
in this role, you\'ll lead the evolution of our latam-based services teams on a "full value chain" capacity (advise, implement & operate – ps\'s), accelerating our customers\' time to value and becoming obsessed with delivering customer outcomes. As a transformational leader, you\'ll develop a high-performing squad known as the "best" of its class. Reporting to the global coe head, you\'ll be an active customer success evangelist and the accountable leader for all aspects of our professional services practice, including services account expansion, delivery, and operations.
kindly note that our current focus is on candidates located in mexico city or monterrey.
as a director of professional services, you\'ll focus on:
* helping our customers realize the value of their investment, driving world-class growth and customer retention, and turning them into raving fans.
* driving growth through strong execution practices. Success equals hitting revenue, customer satisfaction, and employee satisfaction targets.
* leading, motivating, and building a high-performing services team and making them leading experts in the industry.
* showcase our expertise to accelerate go-to-market efforts, current account success, and expansion. As an evangelist of our brand, you inspire others to share and tell our accomplishments.
* our mission, vision, values, and leadership traits are at the center of our strategy. We like working with incredible, driven, talented individuals like you.
success pillars for the role:
1. Lead strategy
* influence the regional vision to define the overall strategy, including long-term goals.
* drive growth, profitability, and value for people, customers, and shareholders.
* develop and implement scalable and efficient strategies to ensure consistent results and exponential growth.
* inspire a team of high-performing individuals and enable life-changing career opportunities.
2. Build great talent & teams
* attract, retain, and develop world-class talent. Scale and grow a world-class, multi-disciplinary services organization.
* cultivate a high-performing, agile, one-team culture.
* set the foundation for an industry-focused servicenow professional services practice.
3. Execute with excellence
* implement, standardize, and continually improve critical processes to ensure our customers have a consistent, reliable, and high-value journey.
* collaborate internally with functional areas, sales, partner management, and the center of excellence staff to drive a customer-centric, "single front" experience to our customers
* alignment with executive and sales objectives, standards, and practices from day one.
* own the professional services p&l. Manage revenue, profitability, utilization, margin, engagement health, and adoption metrics across our customer base.
4. Win in the marketplace
* drive the sales and marketing strategy to define go-to-market strategies and portfolio offerings that meet the evolving needs of our customers as they mature in their servicenow adoption.
* collaborate with the servicenow customer outcomes team & field organizations to develop and execute strategies to scale our operations, ensuring high levels of customer satisfaction.
* become a trusted partner to our customers at an executive level.
* influence marketing efforts to drive unique branding that creates interest and stickiness with clients, evaluators, and media.
* drive deal growth size, win rate, pipeline increase & backlog through an industry focus, consistent delivery, and top sales talent & acumen.
experience & requirements:
* proven direct experience building a professional services practice in an enterprise setting, generating revenues of $30m+.
* enterprise client experience and network, having led projects and service delivery units with local and global aaa clients (such as: femsa, cemex, banorte, liverpool, bimbo, grupo méxico, etc.).
* strong cultural fit with our company\'s values and objectives.
* stable and continuous past employment tenures.
* clear and objective understanding to grasp the business needs of our clients and prospects, demonstrating sensitivity and empathy to their business objectives and challenges.
* flexibility to adapt to the timelines of our clients and prospects.
* possessing negotiation skills and emotional intelligence that enable win-win negotiations, with the client and provider on equal footing.
* being a believer in cross-team/department collaboration to achieve organizational goals—not working in silos—and more importantly, being a true practitioner of this mindset to instill it in the teams they lead.
* having the experience and ability to build long-term client relationships that lead to ongoing business, not just through repeat purchases, but also through client referrals to other organizations.
* travel requirement: must be available to travel approximately 20% of the time.
* location: cdmx or monterrey, n.l.
* competitive compensation package
* performance bonus
* health insurance
* generous paid time off
* birthday day off
* extended parental leave
* wellness programs
about corex
at corex, we're on a mission to empower customers to harness the power of servicenow, unlocking trapped value in their business operations – from customers and suppliers to finance, supply chain, and procurement orgs. Powered by servicenow since 2009, we're building a best-of-the-best ecosystem team and uniting talented professionals who want to be part of something special.
senior director of professional services, latam
cuauhtemoc, distrito federal corex corp
ayer
senior director of professional services (latam)
(remote)
at corex we\'re on a mission to build the world\'s greatest servicenow consultancy, creating transformative solutions that shape how enterprises evolve their businesses and drive success through every technology era.
we\'re currently seeking a senior director, professional services – latam, passionate about driving growth, leadership, and strategic vision.
at corex, we\'ve embarked on the next phase of our company\'s growth, transitioning to a scaling stage. We seek a high-caliber "done it before," "hungry & humble" professional to partner with the latam leadership staff and become instrumental towards the achievement of our vision with self-belief and intrinsic mission alignment.
in this role, you\'ll lead the evolution of our latam-based services teams on a "full value chain" capacity (advise, implement & operate – ps\'s), accelerating our customers\' time to value and becoming obsessed with delivering customer outcomes. As a transformational leader, you\'ll develop a high-performing squad known as the "best" of its class. Reporting to the global coe head, you\'ll be an active customer success evangelist and the accountable leader for all aspects of our professional services practice, including services account expansion, delivery, and operations.
kindly note that our current focus is on candidates located in mexico city or monterrey.
as a director of professional services, you\'ll focus on:
* helping our customers realize the value of their investment, driving world-class growth and customer retention, and turning them into raving fans.
* driving growth through strong execution practices. Success equals hitting revenue, customer satisfaction, and employee satisfaction targets.
* leading, motivating, and building a high-performing services team and making them leading experts in the industry.
* showcase our expertise to accelerate go-to-market efforts, current account success, and expansion. As an evangelist of our brand, you inspire others to share and tell our accomplishments.
* our mission, vision, values, and leadership traits are at the center of our strategy. We like working with incredible, driven, talented individuals like you.
success pillars for the role:
1. Lead strategy
* influence the regional vision to define the overall strategy, including long-term goals.
* drive growth, profitability, and value for people, customers, and shareholders.
* develop and implement scalable and efficient strategies to ensure consistent results and exponential growth.
* inspire a team of high-performing individuals and enable life-changing career opportunities.
2. Build great talent & teams
* attract, retain, and develop world-class talent. Scale and grow a world-class, multi-disciplinary services organization.
* cultivate a high-performing, agile, one-team culture.
* set the foundation for an industry-focused servicenow professional services practice.
3. Execute with excellence
* implement, standardize, and continually improve critical processes to ensure our customers have a consistent, reliable, and high-value journey.
* collaborate internally with functional areas, sales, partner management, and the center of excellence staff to drive a customer-centric, "single front" experience to our customers
* alignment with executive and sales objectives, standards, and practices from day one.
* own the professional services p&l. Manage revenue, profitability, utilization, margin, engagement health, and adoption metrics across our customer base.
4. Win in the marketplace
* drive the sales and marketing strategy to define go-to-market strategies and portfolio offerings that meet the evolving needs of our customers as they mature in their servicenow adoption.
* collaborate with the servicenow customer outcomes team & field organizations to develop and execute strategies to scale our operations, ensuring high levels of customer satisfaction.
* become a trusted partner to our customers at an executive level.
* influence marketing efforts to drive unique branding that creates interest and stickiness with clients, evaluators, and media.
* drive deal growth size, win rate, pipeline increase & backlog through an industry focus, consistent delivery, and top sales talent & acumen.
experience & requirements:
* proven direct experience building a professional services practice in an enterprise setting, generating revenues of $30m+.
* enterprise client experience and network, having led projects and service delivery units with local and global aaa clients (such as: femsa, cemex, banorte, liverpool, bimbo, grupo méxico, etc.).
* strong cultural fit with our company\'s values and objectives.
* stable and continuous past employment tenures.
* clear and objective understanding to grasp the business needs of our clients and prospects, demonstrating sensitivity and empathy to their business objectives and challenges.
* flexibility to adapt to the timelines of our clients and prospects.
* possessing negotiation skills and emotional intelligence that enable win-win negotiations, with the client and provider on equal footing.
* being a believer in cross-team/department collaboration to achieve organizational goals—not working in silos—and more importantly, being a true practitioner of this mindset to instill it in the teams they lead.
* having the experience and ability to build long-term client relationships that lead to ongoing business, not just through repeat purchases, but also through client referrals to other organizations.
* travel requirement: must be available to travel approximately 20% of the time.
* location: cdmx or monterrey, n.l.
* competitive compensation package
* performance bonus
* health insurance
* generous paid time off
* birthday day off
* extended parental leave
* wellness programs
about corex
at corex, we're on a mission to empower customers to harness the power of servicenow, unlocking trapped value in their business operations – from customers and suppliers to finance, supply chain, and procurement orgs. Powered by servicenow since 2009, we're building a best-of-the-best ecosystem team and uniting talented professionals who want to be part of something special.
senior director of professional services, latam
cuauhtemoc, distrito federal corex corp
ayer
senior director of professional services (latam)
(remote)
at corex we\'re on a mission to build the world\'s greatest servicenow consultancy, creating transformative solutions that shape how enterprises evolve their businesses and drive success through every technology era.
we\'re currently seeking a senior director, professional services – latam, passionate about driving growth, leadership, and strategic vision.
at corex, we\'ve embarked on the next phase of our company\'s growth, transitioning to a scaling stage. We seek a high-caliber "done it before," "hungry & humble" professional to partner with the latam leadership staff and become instrumental towards the achievement of our vision with self-belief and intrinsic mission alignment.
in this role, you\'ll lead the evolution of our latam-based services teams on a "full value chain" capacity (advise, implement & operate – ps\'s), accelerating our customers\' time to value and becoming obsessed with delivering customer outcomes. As a transformational leader, you\'ll develop a high-performing squad known as the "best" of its class. Reporting to the global coe head, you\'ll be an active customer success evangelist and the accountable leader for all aspects of our professional services practice, including services account expansion, delivery, and operations.
kindly note that our current focus is on candidates located in mexico city or monterrey.
as a director of professional services, you\'ll focus on:
* helping our customers realize the value of their investment, driving world-class growth and customer retention, and turning them into raving fans.
* driving growth through strong execution practices. Success equals hitting revenue, customer satisfaction, and employee satisfaction targets.
* leading, motivating, and building a high-performing services team and making them leading experts in the industry.
* showcase our expertise to accelerate go-to-market efforts, current account success, and expansion. As an evangelist of our brand, you inspire others to share and tell our accomplishments.
* our mission, vision, values, and leadership traits are at the center of our strategy. We like working with incredible, driven, talented individuals like you.
success pillars for the role:
1. Lead strategy
* influence the regional vision to define the overall strategy, including long-term goals.
* drive growth, profitability, and value for people, customers, and shareholders.
* develop and implement scalable and efficient strategies to ensure consistent results and exponential growth.
* inspire a team of high-performing individuals and enable life-changing career opportunities.
2. Build great talent & teams
* attract, retain, and develop world-class talent. Scale and grow a world-class, multi-disciplinary services organization.
* cultivate a high-performing, agile, one-team culture.
* set the foundation for an industry-focused servicenow professional services practice.
3. Execute with excellence
* implement, standardize, and continually improve critical processes to ensure our customers have a consistent, reliable, and high-value journey.
* collaborate internally with functional areas, sales, partner management, and the center of excellence staff to drive a customer-centric, "single front" experience to our customers
* alignment with executive and sales objectives, standards, and practices from day one.
* own the professional services p&l. Manage revenue, profitability, utilization, margin, engagement health, and adoption metrics across our customer base.
4. Win in the marketplace
* drive the sales and marketing strategy to define go-to-market strategies and portfolio offerings that meet the evolving needs of our customers as they mature in their servicenow adoption.
* collaborate with the servicenow customer outcomes team & field organizations to develop and execute strategies to scale our operations, ensuring high levels of customer satisfaction.
* become a trusted partner to our customers at an executive level.
* influence marketing efforts to drive unique branding that creates interest and stickiness with clients, evaluators, and media.
* drive deal growth size, win rate, pipeline increase & backlog through an industry focus, consistent delivery, and top sales talent & acumen.
experience & requirements:
* proven direct experience building a professional services practice in an enterprise setting, generating revenues of $30m+.
* enterprise client experience and network, having led projects and service delivery units with local and global aaa clients (such as: femsa, cemex, banorte, liverpool, bimbo, grupo méxico, etc.).
* strong cultural fit with our company\'s values and objectives.
* stable and continuous past employment tenures.
* clear and objective understanding to grasp the business needs of our clients and prospects, demonstrating sensitivity and empathy to their business objectives and challenges.
* flexibility to adapt to the timelines of our clients and prospects.
* possessing negotiation skills and emotional intelligence that enable win-win negotiations, with the client and provider on equal footing.
* being a believer in cross-team/department collaboration to achieve organizational goals—not working in silos—and more importantly, being a true practitioner of this mindset to instill it in the teams they lead.
* having the experience and ability to build long-term client relationships that lead to ongoing business, not just through repeat purchases, but also through client referrals to other organizations.
* travel requirement: must be available to travel approximately 20% of the time.
* location: cdmx or monterrey, n.l.
* competitive compensation package
* performance bonus
* health insurance
* generous paid time off
* birthday day off
* extended parental leave
* wellness programs
about corex
at corex, we're on a mission to empower customers to harness the power of servicenow, unlocking trapped value in their business operations – from customers and suppliers to finance, supply chain, and procurement orgs. Powered by servicenow since 2009, we're building a best-of-the-best ecosystem team and uniting talented professionals who want to be part of something special.
senior director of professional services, latam
cuauhtemoc, distrito federal corex corp
ayer
senior director of professional services (latam)
(remote)
at corex we\'re on a mission to build the world\'s greatest servicenow consultancy, creating transformative solutions that shape how enterprises evolve their businesses and drive success through every technology era.
we\'re currently seeking a senior director, professional services – latam, passionate about driving growth, leadership, and strategic vision.
at corex, we\'ve embarked on the next phase of our company\'s growth, transitioning to a scaling stage. We seek a high-caliber "done it before," "hungry & humble" professional to partner with the latam leadership staff and become instrumental towards the achievement of our vision with self-belief and intrinsic mission alignment.
in this role, you\'ll lead the evolution of our latam-based services teams on a "full value chain" capacity (advise, implement & operate – ps\'s), accelerating our customers\' time to value and becoming obsessed with delivering customer outcomes. As a transformational leader, you\'ll develop a high-performing squad known as the "best" of its class. Reporting to the global coe head, you\'ll be an active customer success evangelist and the accountable leader for all aspects of our professional services practice, including services account expansion, delivery, and operations.
kindly note that our current focus is on candidates located in mexico city or monterrey.
as a director of professional services, you\'ll focus on:
* helping our customers realize the value of their investment, driving world-class growth and customer retention, and turning them into raving fans.
* driving growth through strong execution practices. Success equals hitting revenue, customer satisfaction, and employee satisfaction targets.
* leading, motivating, and building a high-performing services team and making them leading experts in the industry.
* showcase our expertise to accelerate go-to-market efforts, current account success, and expansion. As an evangelist of our brand, you inspire others to share and tell our accomplishments.
* our mission, vision, values, and leadership traits are at the center of our strategy. We like working with incredible, driven, talented individuals like you.
success pillars for the role:
1. Lead strategy
* influence the regional vision to define the overall strategy, including long-term goals.
* drive growth, profitability, and value for people, customers, and shareholders.
* develop and implement scalable and efficient strategies to ensure consistent results and exponential growth.
* inspire a team of high-performing individuals and enable life-changing career opportunities.
2. Build great talent & teams
* attract, retain, and develop world-class talent. Scale and grow a world-class, multi-disciplinary services organization.
* cultivate a high-performing, agile, one-team culture.
* set the foundation for an industry-focused servicenow professional services practice.
3. Execute with excellence
* implement, standardize, and continually improve critical processes to ensure our customers have a consistent, reliable, and high-value journey.
* collaborate internally with functional areas, sales, partner management, and the center of excellence staff to drive a customer-centric, "single front" experience to our customers
* alignment with executive and sales objectives, standards, and practices from day one.
* own the professional services p&l. Manage revenue, profitability, utilization, margin, engagement health, and adoption metrics across our customer base.
4. Win in the marketplace
* drive the sales and marketing strategy to define go-to-market strategies and portfolio offerings that meet the evolving needs of our customers as they mature in their servicenow adoption.
* collaborate with the servicenow customer outcomes team & field organizations to develop and execute strategies to scale our operations, ensuring high levels of customer satisfaction.
* become a trusted partner to our customers at an executive level.
* influence marketing efforts to drive unique branding that creates interest and stickiness with clients, evaluators, and media.
* drive deal growth size, win rate, pipeline increase & backlog through an industry focus, consistent delivery, and top sales talent & acumen.
experience & requirements:
1. proven direct experience building a professional services practice in an enterprise setting, generating revenues of $30m+.
2. enterprise client experience and network, having led projects and service delivery units with local and global aaa clients (such as: femsa, cemex, banorte, liverpool, bimbo, grupo méxico, etc.).
3. strong cultural fit with our company\'s values and objectives.
4. stable and continuous past employment tenures.
5. clear and objective understanding to grasp the business needs of our clients and prospects, demonstrating sensitivity and empathy to their business objectives and challenges.
6. flexibility to adapt to the timelines of our clients and prospects.
7. possessing negotiation skills and emotional intelligence that enable win-win negotiations, with the client and provider on equal footing.
8. being a believer in cross-team/department collaboration to achieve organizational goals—not working in silos—and more importantly, being a true practitioner of this mindset to instill it in the teams they lead.
9. having the experience and ability to build long-term client relationships that lead to ongoing business, not just through repeat purchases, but also through client referrals to other organizations.
10. travel requirement: must be available to travel approximately 20% of the time.
11. location: cdmx or monterrey, n.l.
12. competitive compensation package