*intellecteu* is an international technology company focused on digital finance and emerging technologies.
at intellecteu we are on a mission to become the top-of-mind fintech company.
we are committed to our people and believe in building a better future with the newest of the newest technologies.
giving young people and industry veterans a growing ground to play, launch ideas & work very closely with our clients.
with our hands-on experience in both technical & capital markets, there's no challenge that's left untackled.
since 2006 we have been focused on financial messaging and integration, being a swift service partner.
we would like to welcome a skilled *support engineer* who will support the team providing the customers with the best support services.
*responsibilities*:
- ensure continuous service availability, meeting and exceeding service level agreements (slas)
- monitor and manage incidents and other requests using the jira service desk, ensuring efficient ticket flow and resolution
- collaborate with various technical teams, including integration engineers, devops, and development teams for escalations, root cause analyses, and problem management
- develop and maintain technical documentation such as runbooks, operational procedures, wiki knowledge base, and articles
- engage in different installation, configuration, and technical troubleshooting activities, pushing the boundaries of traditional support roles
*requirements*:
*must have*:
- proficient in spoken and written in english and spanish
- proven experience in technical support roles such as application engineer or technical support engineer
- familiarity with itil concepts, including incident, problem, and event management
- hands-on experience in the linux command line
- understanding of networking principles, and data formats such as xml, and json
- understanding of how apis function
*nice to have*:
- familiarity with containers, docker, kubernetes, clouds
- experience with databases (postgresql oracle)
- familiarity with security concepts, including oauth 2.0, ssl, and tls encryption protocols
- windows administration or linux operations
*soft skills*:
- highly self-motivated and proactive, with a track record of taking initiative in challenging projects
- flexibility to adapt to potential schedule changes in response to new clients and project expansion
*we guarantee*:
- excellent compensation and benefits package including medical insurance and sports activities
- international experience in a stable company: the company has offices in antwerp, lisbon, krakow kyiv, new york and operates on the market for over 15 years
- passionate team in an innovative casual, positive, and open work environment ready to meet your new ideas
- great opportunities for personal and professional development as well as the chance to change the way the business works in the financial world
? ?: ? ?, ? ? ?
? ? ?:
- are you familiar with itil concepts?
- have you worked with ticketing systems?