Descripción y detalle de las actividades
- active, engaged, forward thinking.
- ensure customer expectations are addressed in a timely manner.
- take care of and anticipate your assigned accounts needs.
- provide direct customer support for specified key accounts.
- obtain sales forecasts and facilitate supply agreements/annual p.o.'S for specified key accounts.
- assist business development with specified sales activities.
- participate in customer meetings and audits as required.
- participate in trade shows and customer visits as required.
- be well versed in the ordering patterns of your assigned accounts including:
- part numbers
- volumes
- unit prices
- list prices
- gross profit margins
- annual revenue
- global revenue for corporate accounts
- contract terms
- binder information
- notify the director of business development of any abnormalities in buying patterns.
- prepare and maintain a binder for each of your assigned accounts according to the provided template.
- directly manage technical calls with our customers.
- directly manage customer visits of our facilities.
- directly manage quarterly business reviews with our top customers under your ownership.
- regular, reliable and predictable attendance.
- to be fully versed in all aspects of the current contract for their assigned accounts.
- receive, review and enter into record customer specifications, assuring proper review and approval by production, qa and other appropriate personnel.
- assist in the drafting of documentation (mmd's, sop's, etc.) as appropriate.
- may perform other job related duties as assigned.
- may beassigned to any scantibodies location for any period of time.
experiência y requisitos
- high school diploma or equivalent required.
- minimum five (5) years of customer support experience in a related field
- proficient with microsoft office products
- must have excellent written and oral communication skills
- travel as required
- valid driver's license, current proof of insurance and must maintain clean driving record
- english advanced
beneficios
- beneficios de acuerdo a la lft
*número de vacantes* 1
*área* administración
*contrato* permanente
*modalidad* presencial
*turno* diurno
*jornada* tiempo completo
*horario*
- lunes a viernes
*estudios* preparatoria
*disponibilidad p.
viajar* si